HVAC Service Director

$100k - $120k

Fix-It 24/7

Golden, CO

Job Description
Job Description
HVAC Service Director
Fix-It 24/7 | Location: 16360 Table Mountain Pkwy. Golden, 80403
$100,000 - $120,000 Base Salary + Performance Bonus
Executive Leadership Opportunity | Full Benefits | Company Vehicle
Lead the Future of HVAC Service Performance
Fix-It 24/7 is one of Colorado's fastest-growing home service companies, known for delivering exceptional customer experiences and industry-leading results. As we continue to scale, we are seeking an experienced HVAC Service Director to lead our HVAC Service Department and drive operational excellence, revenue growth, and team performance.
This is not a desk-management role. We are looking for a proven leader who knows how to build winning teams, develop people, create accountability, and drive measurable business results.
If you have a track record of growing revenue, improving technician performance, and building a high-performance culture, we want to talk to you.
Position Overview
The HVAC Service Director is responsible for the overall leadership, performance, and profitability of the HVAC Service Department. This role oversees service managers, technicians, and sales performance while ensuring exceptional customer experiences and operational efficiency.
You will work closely with executive leadership to establish goals, drive key initiatives, and develop a world-class service organization.
Key ResponsibilitiesLeadership & Team Development
Lead, mentor, and develop HVAC service managers, field supervisors, and technicians
Build a culture of accountability, professionalism, and continuous improvement
Recruit, train, and retain top-performing HVAC talent
Conduct regular coaching sessions, ride-alongs, and performance reviews
Revenue & Profitability
Drive department revenue growth, profitability, and overall business performance
Improve close rates, average tickets, membership sales, and service conversion metrics
Monitor departmental KPIs and implement strategies to achieve or exceed targets
Identify growth opportunities and execute initiatives that increase market share
Operational Excellence
Ensure consistent execution of service processes and customer experience standards
Partner with dispatch, customer service, and operations teams to maximize efficiency
Analyze reporting and performance data to identify trends and opportunities
Maintain high standards for safety, compliance, and quality workmanship
Customer Experience
Champion a customer-first culture throughout the organization
Resolve escalated customer concerns when necessary
Ensure technicians provide ethical recommendations and outstanding service
QualificationsRequired
5+ years of leadership experience within HVAC, plumbing, electrical, or home service industries
Proven history of leading teams and delivering revenue growth
Strong understanding of service operations and performance management
Experience managing KPIs, budgets, forecasting, and departmental performance
Exceptional leadership, communication, and coaching abilities
Preferred
HVAC service management or director-level experience
ServiceTitan experience (preferred)
Knowledge of residential HVAC systems and service operations
Experience leading teams of 15+ field employees
Compensation & Benefits
$100,000 - $120,000 base salary
Aggressive performance bonus opportunity
Company vehicle and fuel card
Medical, Dental, and Vision Insurance
401(k) with company match
Paid Time Off and Holidays
Company-provided technology and tools
Ongoing leadership development and training
Significant advancement opportunities within a rapidly growing organization
Why Fix-It 24/7?
At Fix-It 24/7, we believe great leaders create great teams. We invest heavily in our people, provide the resources needed to succeed, and reward performance at every level.
If you're ready to take ownership of a growing HVAC department and help shape the future of one of Colorado's premier home service companies, we'd love to meet you.
Location: Golden, Colorado
Schedule: Full-Time
Apply today and lead a team that is committed to excellence, growth, and customer satisfaction.

Location: 16360 Table Mountain Pkwy, Golden, CO 80403
Schedule: Full-time; flexibility required to support service and sales performance

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Vacancy posted 2 days ago

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