Service Desk Personnel

Job Description

Job ID: 66463

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Job Role: Service Desk Personnel (Help Desk)

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Location: Nashville, TN 37243

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Duration: 12+ Months

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Time: 8:00 AM - 4:30 PM

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Shifts per week: 5

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Need Local or Nearby Candidates

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Job Description:

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Must be able to lift at least 50 pounds.

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IT Call Center Experience preferred

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• Able to handle call volume of up to 30 calls per day.
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• People/Customer Service skills required
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Printer Administration and Troubleshooting

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• Server Print Queue, and local Queues
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Active Directory Management

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• Able to navigate Different OUs
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• Able to look up attributes
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• Able to reset password and unlock accounts.
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• iOS Management, Support, and Deployment
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• Setting up new phones/Ipads
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• Resetting iTunes accounts
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• Resetting network settings
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• Backup/Restore device data
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• Video Conferencing
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• Cisco WebEx
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• MS Teams
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• Cisco Presence video solutions
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• Network troubleshooting
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• Internal vs external
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• VPN
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• LTE
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• Wifi
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• Application Troubleshooting
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• Account permission
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• Compatibility settings
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• Browser vs installed
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• Remote support
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• MSRA
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• RDP
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• TEAMs
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• Webex
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• Hardware Deployment
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ServiceNow

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• Ticket management
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• Ticket assignment
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