Emergency Financial Representative, PT Days

The Emergency Financial Representative is responsible for ensuring reimbursement to PIH Health from patients or other responsible parties along with assisting patients in understanding their health care insurance coverage by determining eligibility, benefits and utilization requirements. The Emergency Financial Representative is responsible for up‑front POS collections, along with financially securing patients accounts by setting up appropriate financial arrangements with patients to avoid bad debt. When appropriate, the Emergency Financial Representative assists patients in accessing programs such as Medi-Cal, Uncompensated Care, and Hospital Presumptive Eligibility. The role focuses on individual performance in registration and financial counseling, key performance indicators, and expediting approvals by gathering and completing forms before the patient is discharged from the Emergency department. The Emergency Financial Representative will continue to enhance their registration and the fundamental financial knowledge and skill set required and expected of this role, which is inclusive of the diverse financial programs offered at PIH Health. The Emergency Financial Representative’s interaction with patients will only transpire after a medical screening exam has been performed. All patients are seen regardless of their insurance coverage or their ability to pay. The Emergency Financial Representative will complete the comprehensive training program and certification as required to facilitate eligibility for Hospital Presumptive Eligibility qualifications when necessary. Graceful, empathetic and respectful customer service shall be maintained at all times. Non‑Violent Crisis Intervention (NCI) Certification within 3 months of hire date is required. #J-18808-Ljbffr PIH Health