Lead Medical Assistant

Join Our Caring Community

The Lead Medical Assistant serves as the initial contact for patient care and is responsible for both administrative and clinical tasks. We are looking for you to take ownership and lead advanced, specialized administrative, operational, and customer support responsibilities, exercising independent initiative. You will report to the Center Administrator.

Job Functions:

• Perform clinical tasks including taking vital signs, administering injections, collecting specimens, drawing blood, and conducting diagnostic tests.
• Discuss symptoms with patients and input information into electronic medical records.
• Sterilize and clean equipment and maintain examination rooms at an outpatient care site.
• Collaborate with Physicians and Nurses.
• Deliver direct patient care within scope of active certification.
• Lead and coordinate advanced administrative and operational processes.
• Monitor progress toward schedules and goals and oversee work of others.

Required:

• You must hold current certification or registration as a Medical Assistant through one of the organizations recognized by Conviva/Humana. Acceptable certifying bodies include: Allied American Health (AAH), American Association of Medical Assistants (AAMA), American Medical Technologists (AMT), American Registry of Medical Assistants (ARMA) Foreign Medical and Nurses Graduates only, National Association of Health Professionals (NAHP), National Association of Healthcare Technicians (NAHT), National Center for Competency Testing (NCCT), National Healthcareer Association (NHA), Medical Career Assessment (MedCA), and American Medical Certification Association (AMCA).
• Demonstrated experience in phlebotomy.
• Experience with medication and vaccine administration.
• 2+ years of supervisory or team lead experience in a clinical setting.
• Minimum of 3 years of Medical Assistant experience.
• Current CPR certification.
• You will be patient-facing and participate in our Tuberculosis (TB) screening program. Candidates selected for this role will be required to undergo TB screening.

Preferred:

• 3+ years MA experience in PCO center
• Value-based Care experience including knowledge of HEDIS, CPT/ICD coding, and CAHPS/HOS Patient Experience
• Bilingual proficiency in English and Spanish - must pass proficiency exam before foreign language communication

Working Hours: Monday Friday 8:00am to 5:00pm

Location: Onsite in Jacksonville, FL

Alert: Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from View email address on click.appcast.io with instructions on how to add the information into your official application on Humana's secure website.

Scheduled Weekly Hours: 40

Pay Range: $48,300 - $65,900 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits: Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us: About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana's Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva's innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

Equal Opportunity Employer: It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.