Assistant Store Manager - White House Black Market

POSITION OBJECTIVE

The Assistant Store Manager supports the Store Manager in promoting a customer and product-focused sales culture, managing sales operations, asset protection, and human resources functions to ensure a great customer experience and maximum profitability.

FUNCTIONAL RESPONSIBILITIES

Performance Culture Analyzes sales reports and KPIs to determine the needs of the business; in partnership with the Store Manager, executes in-store business and sales strategies. Establishes and communicates clear expectations, holding the store team and themselves accountable for achieving all brand, performance, and behavior standards. Controls payroll and supply budget. Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time‑sheet review and payroll accuracy documents, and merchandise flow processes. Performs all financial activities effectively and in accordance with policy, including cash handling and reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy. Ensures compliance with all applicable laws, loss prevention policies, operating procedures, and controls; conducts associate training to reinforce proper controls. Administers all operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories. Ensures visual presentation, organization, and facility maintenance are representative of the Brand. Develops a high‑performance culture, motivating the sales team to meet assigned sales and productivity goals. Trains and coaches to ensure the selling team is fluent in all aspects of product knowledge on line and in store. Trains, coaches, and assists with locate fulfillment and selling. Building High Performing Teams Motivates and inspires the store team, developing a shared vision while modeling core values. Promotes an inclusive, collaborative approach to problem solving. Communicates with store teams and the Store Manager to effectively lead positive change. Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set. Customer Experience Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni‑channel experience. Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires. Ensures prompt resolution of customer concerns. Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations. Ensures the team maintains consistent client communication through the utilization of customer book, rewards program participation, and customer capture sign‑up. Talent Assists in recruiting, hiring, and developing a high-performing team. Supports, implements, and provides follow‑up for all training programs, seminars, etc. Assesses and coaches the store team on performance. In partnership with the Store Manager, resolves human resources issues in a timely and effective manner. Drives associate and team engagement by recognizing and rewarding employees for outstanding performance. Ensures that the store team adheres to all employment practices and policies.

QUALIFICATIONS

High School diploma or equivalent. 2+ years of retail management experience preferred. Must be 18 years of age or older. Excellent communication, verbal, and written skills. Able to learn or adapt to technology provided by the company. Proven excellent customer service skills with a statistical track record in all areas of sales and leadership. Strong organizational skills and ability to multi‑task in a fast‑paced environment. Strong leadership qualities, training, and team‑building skills. Knowledge of administrative aspects of store operations. Able to communicate with customers and staff. Regular attendance is essential to ensure adequate coverage to meet company objectives; ability to work a flexible schedule, including nights, weekends, and holidays is required.

PHYSICAL REQUIREMENTS

Constant walking/standing – 67‑100% of an 8‑hour shift. Occasional lifting up to 50 lbs. – 1‑33% of an 8‑hour shift. Frequent climbing – 34‑66% of an 8‑hour shift.

EEO STATEMENT

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law. #J-18808-Ljbffr Chico's