Strategic Account Manager, JLL Marketplace

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What you can expect from us You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you... Apply today! Apply quoting reference at jll.com/careers. JLL is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce, and strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship. Please visit for additional information on JLL’s commitment to equal opportunity. Sounds Like You? Please review the criteria below As a Strategic Account Manager, you will serve as the trusted advisor for our customers and internal stakeholders to drive business value, offer advice, and grow accounts. The Strategic Account Manager has a key role within the JLL Marketplace Commercial team. This position is dynamic and highly cross-functional. Armed with key customer insights and knowledge, you will work regularly with the sales, support and many members of the account and supplier teams. Responsibilities for the role include: You will need to build relationships with the key stakeholders supporting your accounts as well as with the customer and engage by preparing and presenting activity reports and value briefings, running QBRs, managing escalations, conducting regular status calls, and ensuring high level of customer satisfaction. Strategize and identify new opportunities to grow your accounts by delivering savings and efficiencies through the JLL Marketplace. Work closely with Account Sourcing and Operations teams to engage and deploy, monitor and report on new projects and initiatives – pulling through sales with your accounts. Perform deep dive quantitative and qualitative analyses to present insights that will drive incremental growth and adoption of JLL Marketplace. Become an expert on the platform and be able to engage with the users and account to drive growth and adoption through the technology. Monitor user adoption and system usage and recommend strategies to increase usage/adoption Engage with the product and supplier teams to drive customer requests and influence our roadmap. Liaise closely with management and leadership to ensure that customer requests and escalations are resolved. Develop JLL Marketplace champions and generate customer references. Be a true proponent of customer advocacy. Be a team player and coach other team members. Requirements Ability and personality are paramount, but some specific traits, qualifications and experience we’ll value: A Bachelor’s degree in business management, marketing, or business operations is preferred. 5-10+ years of experience in external facing customer roles. 5+ years of experience in a Customer Success role or comparable. Strong analytical skills preferred. Previous experience in Supply Chain, CRE, or SaaS with exposure to B2B procurement systems is preferred. Knowledge of emerging procurement technologies and platforms. Knowledge and experience with Data Visualization tools – Tableau and Power BI. Work experience in an agile and fast-growing start-up environment is preferred. High comfort level interacting with and influencing executive-level professionals. Superior multi-tasking and project management skills in a constantly changing environment. Creative problem solver who can identify and efficiently sort critical information. Highly personable and can maintain focused expectations from peers. JLL is an Equal Opportunity Employer Applicants are considered regardless of race, color, religion, creed, age, sex, pregnancy, family responsibility, national origin or ancestry, citizenship, marital status, sexual orientation, transgender status, veteran’s status, genetic information, or status as a qualified individual with a disability or any other protected characteristic in accordance with applicable law. #LI-SS1 This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 90,000.00 – 110,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: Remote –Atlanta, GA, Pittsburgh, PA If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.