Strategic Account Manager, JLL Marketplace

Strategic Account Manager

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As a Strategic Account Manager, you will serve as the trusted advisor for our customers and internal stakeholders to drive business value, offer advice, and grow accounts.

The Strategic Account Manager has a key role within the JLL Marketplace Commercial team. This position is dynamic and highly cross-functional. Armed with key customer insights and knowledge, you will work regularly with the sales, support and many members of the account and supplier teams.

Responsibilities for the role include:

• Building relationships with the key stakeholders supporting your accounts as well as with the customer and engaging by preparing and presenting activity reports and value briefings, running QBRs, managing escalations, conducting regular status calls, and ensuring high level of customer satisfaction.
• Strategizing and identifying new opportunities to grow your accounts by delivering savings and efficiencies through the JLL Marketplace.
• Working closely with Account Sourcing and Operations teams to engage and deploy, monitor and report on new projects and initiatives – pulling through sales with your accounts.
• Performing deep dive quantitative and qualitative analyses to present insights that will drive incremental growth and adoption of JLL Marketplace.
• Becoming an expert on the platform and being able to engage with the users and account to drive growth and adoption through the technology.
• Monitoring user adoption and system usage and recommending strategies to increase usage/adoption.
• Engaging with the product and supplier teams to drive customer requests and influence our roadmap.
• Liaise closely with management and leadership to ensure that customer requests and escalations are resolved.
• Developing JLL Marketplace champions and generating customer references.
• Being a true proponent of customer advocacy.
• Being a team player and coaching other team members.

Requirements Ability and personality are paramount, but some specific traits, qualifications and experience we'll value:

• A Bachelor's degree in business management, marketing, or business operations is preferred.
• 5-10+ years of experience in external facing customer roles.
• 5+ years of experience in a Customer Success role or comparable.
• Strong analytical skills preferred.
• Previous experience in Supply Chain, CRE, or SaaS with exposure to B2B procurement systems is preferred.
• Knowledge of emerging procurement technologies and platforms.
• Knowledge and experience with Data Visualization tools – Tableau and Power BI.
• Work experience in an agile and fast-growing start-up environment is preferred.
• High comfort level interacting with and influencing executive-level professionals.
• Superior multi-tasking and project management skills in a constantly changing environment.
• Creative problem solver who can identify and efficiently sort critical information.
• Highly personable and can maintain focused expectations from peers.

JLL is an Equal Opportunity Employer. Applicants are considered regardless of race, color, religion, creed, age, sex, pregnancy, family responsibility, national origin or ancestry, citizenship, marital status, sexual orientation, transgender status, veteran's status, genetic information, or status as a qualified individual with a disability or any other protected characteristic in accordance with applicable law.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

90,000.00 – 110,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote –Atlanta, GA, Pittsburgh, PA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay