IT User Support Analyst II

IT User Support Analyst II

Why Valvoline Global Operations? At Valvoline Global Operations, we're proud to be The Original Motor Oil, but we've never rested on being first. Founded in 1866, we introduced the world's first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world's largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future. With a global presence, we develop future-ready products and provide best-in-class services for our partners around the world. For us, originality isn't just about where we began; it's about where we're headed and how we'll lead the way. We are originality in motion. Our corporate values—Care, Integrity, Passion, Unity, and Excellence—are at the heart of everything we do. These values define how we operate, how we treat one another, and how we engage with our partners, customers, and the communities we serve. At Valvoline Global, we are united in our commitment to: • Treating everyone with care. • Acting with unwavering integrity. • Striving for excellence in all endeavors. • Delivering on our commitments with passion. • Collaborating as one unified team. When you join Valvoline Global, you'll become part of a culture that celebrates creativity, innovation, and excellence. Together, we're shaping the future of automotive and industrial solutions.

Job Purpose The IT User Support Analyst II is responsible for managing, supporting, and optimizing our identity and collaboration platforms. This role is responsible for administering Microsoft 365 platforms, on-prem Active Directory, and Azure Active Directory while ensuring secure access, high availability, and an excellent end-user experience across the organization. This role interacts with IT Security, Infrastructure, Service Desk teams, third party MSP, and external vendors. Primarily, this role will interact with Engineering and Security internally as needed to maintain and work together to meet the needs and requirement of Valvoline Global. As a support resource, this role will often engage with VIPs and other internal customers. Being able to think quickly and having excellent people and communications skills are needed. Vendors are often engaged when a solution cannot be found internally or with the third-party MSP. This role will, or assist in, initiating contact with third party vendors and working issues to resolution.

How You Make an Impact (Job Accountabilities)

• Architect and support Microsoft 365 back-end platforms including SharePoint Online, OneDrive, Teams, and Entra ID (Azure AD)
• Manage user accounts, licenses, groups, and mailboxes
• Configure and maintain security and compliance features (MFA, Conditional Access, DLP, retention policies)
• Monitor service health and troubleshoot M365-related issues
• Administer on-prem Active Directory (user/group management, GPOs, DNS, trusts)
• Manage hybrid identity environments using Azure AD Connect / Cloud Sync
• Create and maintain PowerShell scripts and other API's to automate routine administrative tasks
• Administer Power BI environments, including tenant configuration, security, capacity management, governance, and user enablement
• Architect cloud-based storage platforms for end users
• Architect identity lifecycle processes including user onboarding and offboarding

What You Bring to the Role (Job Qualifications / Education / Skills / Requirements / Capabilities)

• Bachelors degree in Information Technology, CIS or related field or equivalent experience
• 3+ years of experience administering Microsoft 365 and Active Directory
• ITIL Foundations, Microsoft 365 Product Certifications
• Competencies Desired Sharepoint, Teams, and OneDrive On-Prem AD and Azure AD PowerShell and other automation tools PowerBI administration and reporting Microsoft Print Server Administration End User Cloud Storage Platforms: AWS FSx, Azure Files, etc.
• Experience working/managing 3rd party vendors with regards to project/day to day operations
• Strong customer service skills
• Able to teach and coach lower level resources to complete tasks as related to the work requirements

Working Conditions / Physical Requirements / Travel Requirements Working Conditions / Physical Requirements : This is a remote work position that is expected to work 50% US hours. Travel Requirements : Up to 10%

Valvoline Global is an equal opportunity employer. We are dedicated to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives and skills. We strictly prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other legally protected characteristic. We are committed to ensuring accessibility throughout our recruitment process. If you require a reasonable accommodation to participate in any stage of the recruitment or selection process, please contact us at: Email: View email address on click.appcast.io This contact information is solely for accommodation requests. For inquiries about application status, please use the appropriate channels listed in your application materials.