General Manager - Cafe Operations

General Manager – Cafe Operations

Los Angeles, CA | Full-Time | Confidential Search

We are looking for an experienced General Manager to oversee the complete operation of an established, high-volume cafe in Los Angeles.

This role requires a strong, hands-on operator who can lead a diverse team, maintain consistent service and operational standards, demonstrate strong leadership, and take ownership of the overall performance of the business.

About the Role

The General Manager is responsible for the day-to-day leadership and performance of the location, with oversight of people, operations, guest experience, and financial results.

Key responsibilities include:

• Lead and develop the management and hourly teams across all areas of the operation.
• Oversee daily operations and ensure consistent execution of service, quality, cleanliness, and operational standards.
• Establish clear expectations and maintain accountability across the team.
• Manage staffing, scheduling, labor, and productivity based on business needs.
• Oversee hiring, onboarding, training, performance management, and employee development in partnership with HR.
• Maintain appropriate inventory, ordering, purchasing, and cost-control practices.
• Monitor financial and operational performance, including labor, COGS, controllable expenses, and P&L results.
• Ensure proper cash-handling procedures and other operational controls.
• Maintain compliance with food safety, workplace safety, employment practices, and company policies.
• Identify opportunities to improve efficiency, consistency, and overall business performance.
• Ensure the facility and equipment are properly maintained and operational needs are addressed promptly.
• Partner with senior leadership on business priorities, staffing needs, and operational improvements.

Qualifications

• Previous General Manager or comparable senior management experience in a high-volume cafe, restaurant, or food-service operation.
• Demonstrated experience managing a large, diverse hourly workforce and management team.
• Strong understanding of labor management, scheduling, inventory, cost controls, and P&L performance.
• Experience hiring, training, coaching, and managing employee performance.
• Strong organizational and problem-solving skills.
• Ability to manage multiple operational priorities in a fast-paced environment.
• Clear and effective communication skills.
• Strong judgment and the ability to make sound decisions independently.
• Hands-on leadership style with a consistent presence in the operation.

What We’re Looking For

We are looking for someone who combines strong operational discipline with effective people leadership . The ideal candidate understands how to run a complex, high-volume operation while building a team that is accountable, well-trained, and positioned to perform consistently.

This role is best suited for a leader who enjoys being actively involved in the business and is comfortable taking ownership of the operation as a whole.

Compensation & Benefits

Competitive salary based on experience, along with a comprehensive benefits package.