Level I Customer Support Representative

Unless otherwise stated Candidates must be authorized to work in the United States without visa sponsorship. Job Description: Nexgrid is seeking an entry-level Customer Support Representative to provide technical support via email, web, and phone . In this role, you will act as a knowledge expert for utilities , assisting with consulting and hands-on training to ensure customer success. We''re looking for a people person with strong communication skills who enjoys helping others, solving problems, and building positive relationships with customers. If you thrive in a fast-paced, team-oriented environment and have a passion for customer service, we''d love to hear from you! What We Offer Join a fast-paced, profitable company where you''ll have the opportunity to learn, grow, and advance at your own pace. We provide incentives, rewards, and a supportive environment to help you succeed. Qualifications Experience managing customer relationships and accounts (small & large companies) Hands-on experience with process development, documentation, and execution Ability to manage resources and execute processes effectively Strong verbal and written communication skills for both technical and non-technical audiences Ability to multi-task and collaborate with a team to meet customer needs Proficiency in Microsoft Office Suite (Excel, Visio, Word, Outlook, PowerPoint) Bonus Skills Experience with customer support applications (Jira, Salesforce, or similar) Comfortable in a fast-paced, team-oriented environment Self-motivated with strong problem-solving skills Experience using technical applications and platforms Bonus opportunities Comprehensive benefits , including free health insurance for employees Free drinks and snacks Recruiters or otherprofessional service companies please do not contact us. Submit your resume with to View email address on click.appcast.io orclick the Apply Now button below. #J-18808-Ljbffr Nexgrid, LLC