Senior Manager-Digital Product Management

Senior Manager-Digital Product Management

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you're finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

Digital acquisition is one of Amex's top priorities. Core to delivering on this priority are card and banking application and onboarding experiences that enable our customers to apply for our products with the least amount of effort, wherever and however they choose to apply. In addition to an enormous emphasis on users and usability, our team is responsible for ensuring that we attract and engage the right prospects and fit them with the right products that serve their needs.

We are looking for a passionate, talented, and adaptable product leader to craft and deliver the experience acquisition platforms which power journey experiences for American Express' prospect and customer applications for Card products.

In this role, you will set the vision, strategy and deliver the product roadmap for data-driven experience capabilities within the global acquisition experience platform domain. You will lead a high-performing and nimble team of product managers, and partner with Technology, UX Design, UX Research, Marketing Analytics teams, Application journey teams, compliance, and privacy stakeholders to enable this vision that will directly contribute to the success of our company.

You have a real passion for using technology to build user-centric solutions to challenging problems, for bold decision-making, and for digital innovation. You enjoy being challenged and being part of a collaborative, diverse, and inclusive team, and you seek every opportunity to learn.

Responsibilities

• Defining product vision, strategy, and roadmap for data-driven capability.
• Owning key stakeholder relationships across journey experience, compliance, engineering, risk and program management.
• Owning product discovery by forming hypotheses, defining objectives and key results, and assessing options that best balance cost-benefit to achieve defined outcomes.
• Defining MVPs to meet strategic business outcomes while balancing innovation and efficiency.
• Identifying opportunities to reduce friction and increase automation and approval rates to generate incremental revenue via product enhancements and continuous experimentation, in partnership with compliance and data management team
• Improving efficiency, scale, and time-to-market by leveraging and enhancing our global platform architecture, in partnership with technology and other acquisition product teams.
• Leading, coaching, and developing a team of Analysts.
• Leading Agile Release Train by prioritizing discovery outcomes and development feature backlog.
• Partnering with Solution Managers to define scalable solutions that meet current and future product needs.
• Delivering your goals and outcomes throughout the product lifecycle, partnering with Release Train Engineer to manage cross-team dependencies.
• Improving efficiency of planning and delivery by contributing to process and working practice improvements.

Qualifications

• Extensive Product Management experience in an Agile environment and with Data products and platforms.
• Track record of delivering Enterprise level products under tight deadlines
• Proven ability to craft, drive, and maintain a product vision, strategy, and prioritized backlog.
• A good balance of technical knowledge, business acumen & data analytical skills.
• Excellent communication and collaboration skills. Able to simplify complex ideas, navigate cross-functional teams and build relationships, influence decisions, and deliver on shared objectives.
• Ability to coach and motivate a product team and foster a diverse and inclusive team culture, encouraging input and from all team members.
• Demonstrated ability to analyze data and processes to identify creative solutions and drive incremental improvement.
• Ability to self-start, carve opportunities out of ambiguity, and operate with a high degree of independence.
• Experience running cross-team Discovery for new products and product enhancements is a plus.
• Experience working in a regulated environment with an understanding of compliance, control, data governance and integrity processes is a plus.
• Ability to delegate effectively and empower and support decision-making.

At American Express, our culture is built on a 175-year history of innovation, shared values and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Act, and the San Francisco Fair Chance Ordinance.