Patient Care Representative

Job Type Full-time Description Patient Care Representative Lima, OH Patient Care Representative - ARM Team Hybrid Join a Best Places to Work Winner - 18 Years Running! Do you have experience a passion for helping others? Looking for full-time work with a company known for its award-winning culture? KeyBridge Medical Revenue Care is seeking a compassionate, detail-oriented Patient Care Representative to join our ARM team. About KeyBridge At KeyBridge, we believe exceptional patient care starts with supporting exceptional people. As an 18-time Best Places to Work winner, we're committed to compassion, integrity, and excellence. Our mission is simple: bridge the gap between healthcare providers and their patients by delivering respectful, empathetic financial care in a call-center environment. Position Overview As an ARM Patient Care Representative , you'll serve as the trusted voice of our healthcare clients-guiding patients through billing questions, assisting with payments, and helping resolve account balances. This role is the perfect blend of customer service, problem-solving, and meaningful human connection. What You'll Do Deliver exceptional service: Manage inbound and outbound calls with professionalism and empathy, assisting patients with billing questions, payment options, and account concerns. Resolve issues efficiently: Apply strong problem-solving and analytical skills to provide accurate, timely solutions while maintaining compliance and meeting performance standards. Navigate multiple systems: Work across various medical and internal systems to locate information and support patients with complex inquiries. Collaborate & communicate: Maintain clear, thorough documentation of all interactions, support team members, and help mentor new representatives when needed. Live our values: Foster trust, teamwork, and integrity with patients, clients, and colleagues every day. What We Offer: Paid training Health, Dental and Vision Insurance after 30 days PTO accrual that begins upon hire and can be used after 30 days Supportive leadership and growth opportunities A fun hybrid work environment A company culture you'll be proud to be part of Requirements Strong written and verbal communication skills along with excellent active listening Positive, professional attitude with a drive to succeed Ability to multitask and adapt in a high-volume call center Work efficiently across multiple systems Proficiency with Microsoft Office (Outlook, Teams) Ability to understand and follow written, oral, and visual instructions Reliable, punctual, and team-oriented Be available Monday-Friday between 8am-6pm Ability to pass ACA certification tests when eligible No experience required-we train you Salary Description $16-$20 KeyBridge Medical Revenue Care