Quality Control Supervisor

Job Description

Job Description

Lead Quality. Drive Excellence. Be the Voice of the Customer.

Are you a quality-driven leader who thrives in a fast-paced manufacturing environment? 

Do you take pride in owning customer relationships, solving problems, and driving continuous improvement?

We are a growing custom materials and automotive services company seeking a Quality Control Supervisor to lead customer-facing and supplier quality initiatives. 

In this high-impact role, you will be the key link between our operations, customers, and suppliers—ensuring quality standards are met, maintained, and continuously improved.

What You’ll Do:

Customer Quality Leadership:

• Own and lead customer complaint resolution, including containment and corrective actions.
• Communicate effectively with customers regarding quality issues and solutions.
• Manage customer portals and ensure all required documentation is accurate and up to date. 

Customer Documentation Ownership:

Take full ownership of customer-required documentation, including:

• PPAP (Production Part Approval Process) submissions. 
• IPPAAR documentation. 
• Customer-facing FMEA. 
• PQCT documentation.
• IDS submissions. 
• CAR (Corrective Action Request) responses. 
• Additional documentation as required. 

You will partner with the Quality Engineer for technical data and support.

Customer Audits:

• Lead all customer audits conducted at the facility.
• Serve as the primary point of contact for auditors. 
• Coordinate audit preparation, schedules, and documentation. 
• Present performance metrics and quality data. 
• Ensure timely and effective closure of audit findings. 

Supplier Quality:

• Manage supplier corrective actions (SCARs). 
• Monitor supplier performance and quality metrics. 
• Identify and escalate supplier-related risks. 

What You Bring:

• Experience in quality supervision within a manufacturing environment (automotive preferred). 
• Strong knowledge of quality systems, documentation, and customer requirements. 
• Experience with PPAP, FMEA, and corrective action processes 
• Ability to manage customer and supplier relationships professionally. 
• Strong problem-solving and analytical skills. 
• Excellent communication and organizational skills. 
• Ability to lead audits and present data confidently. 
• Detail-oriented with a continuous improvement mindset.
• To ensure safety, drug screening and background check required.

 
Key Success Metrics:

• Customer PPM (Parts Per Million) performance.
• Supplier PPM performance. 
• Accuracy and timeliness of documentation. 
• Customer audit results. 
• Effectiveness of containment and corrective actions. 

Why Join Us:

• Competitive compensation paid Weekly.
• Comprehensive benefits (medical, dental, vision). 
• Paid time off + 10 paid holidays. 
• 401(k) with company match. 
• Company-paid Life & STD insurance.
• Team-building events. 
• $500 employee referral bonus. 

If you’re ready to take ownership of quality and make a direct impact on customer satisfaction—apply today!