Service Technician

Job Description

Job Description

Renewal by Andersen is a High-End Window and Door Replacement Company – the Elite Product in the Industry. We offer our customers a signature service experience unlike any other. Because our product is top of the line, our customers have high expectations that we must meet or exceed. Our goal is to delight our customers throughout the process, and every member of our team should strive to do their best to provide this type of experience for our homeowners.
- Check out this video to see who we are!

What We Offer:

• A Culture People Love – proudly recognized as a Top 10 Best Place to Work for 4yrs in a row

• Time to Recharge – enjoy paid time off plus six paid holidays to support your work-life balance

• Health & Peace of Mind – medical, dental, vision, and life insurance to support your wellbeing

• Join a Company Where Growth is Real – over 60% of our leaders were promoted from within

• Monthly Vehicle Allowance & Fuel Card for Personal Vehicle, if Applicable

• Hourly Rate: $20hr - $24hr

• Schedule: Monday - Friday (Full Time)

As a Window/Door Installation Service Technician , you will provide superior customer service to our homeowners by servicing and repairing previously installed Renewal by Andersen products. Your work will directly support installation solutions that align with customer expectations and uphold the high standards of our premium product line.

Responsibilities:

• Accurately measure dimensions and determine proper installation methods for our products.

• Install replacement windows and doors with precision and adherence to company standards.

• Perform comprehensive service and repair on previously installed Renewal by Andersen products to ensure installation solutions match our customer expectations.

• Analyze customer concerns, determine appropriate corrective actions, and verify that solutions are completed efficiently and cost-effectively.

• Maintain and keep the service van organized.

• Complete and submit all required operational documentation accurately and on time.

• Present a professional image and deliver exceptional customer service to ensure high satisfaction.

Requirements:

• High School Diploma or Equivalent

• At least 2yrs of Construction or Home Improvement Experience

• At least 2yrs of Customer Service Experience and Conflict Resolution Skills

• Ability to service and repair previously installed windows and doors

• Ability to conduct technical measures required for window/door installation

• Prior experience with Renewal by Andersen product installation is strongly preferred

**Must be willing to undergo a criminal background check**
**Must be willing to undergo a pre-employment drug screening**
**Must have a valid driver's license and clean driving record**
**This Company Participates in E-Verify**

Our Company Culture is one that strives "to provide an exceptional employee experience that leads the way to delighted customers. We encourage our employees to achieve their personal and professional goals. Our continuous success is the result of our inclusive, collaborative, and positive environment ”.

Renewal by Andersen® careers offers unrivaled opportunity! Our employees bring to life our key core values: integrity, alignment, achievement, balance, and commitment. If these values are also important to you, we want you on our team!

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.