MRI Supervisor

Work Arrangement: On-Site Regular or Temporary: Regular Location: Durham, NC, US, 27710 At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. Position Summary The MRI Supervisor provides front-line operational, clinical, and people leadership for MRI services at Duke University Hospital, including the Duke Medicine Pavilion, Duke Cancer Center, Duke North, intraoperative MRI, and Southpoint Imaging Services. This role serves as a real-time operational leader, ensuring safe, efficient, and patient-centered MRI operations across multiple sites. Key responsibilities include daily throughput oversight for the weekend MRI operation, staff supervision, MRI safety leadership, clinical protocol support, and escalation management in a high-acuity environment. The position includes approximately 50% direct patient care, participation in an on-call rotation, and periodic off-hours, weekend, and urgent operational support. This role reports to the Chief Technologist. Essential Duties and Responsibilities Operational Leadership & Throughput Lead daily operational (Tier I) huddles to assess readiness, staffing, access, and risk. Monitor MRI workflow in real time and address disruptions related to staffing, equipment, scheduling, or patient acuity. Coordinate add-ons, reschedules, and access adjustments to optimize scanner utilization while maintaining safety. Serve as the escalation point for time-sensitive operational issues across MRI locations and shifts. Ensure MRI environments are operationally ready, including supplies, access control, and environmental safety. Provide visible, front-line leadership during peak hours, trauma activations, inpatient surges, and off-hours coverage. Model professional practice standards, accountability, and Duke Health values in daily operations. Staff Supervision & Workforce Management Provide direct supervision of MRI technologists, MRI gatekeepers, MR Safety Officers/device coordinators, apprentices, and support staff. Manage daily staffing coverage, call-outs, shift coordination and step in for resource coverage as needed. Oversee onboarding, competency validation, performance evaluations, and professional development. Support hiring, interviews, and onboarding of new staff. Partner with the Chief Technologist on performance improvement, corrective action, and succession planning. Conduct staff rounding, feedback, and check-ins to support engagement, retention, and psychological safety. Lead and support Duke culture pulse survey initiatives to improve engagement and outcomes. Clinical Operations & Protocol Support Serve as a clinical resource for MRI protocols, contrast administration, and complex patient considerations for the Health System. Collaborate with radiologists, physicists, anesthesia, nursing, and referring providers to resolve protocol and workflow issues. Support imaging of complex and high-risk populations, including sedation, anesthesia, pediatric, implant, intraoperative, research, and specialty MRI procedures such as MRI Guided Focused Ultrasound treatments and biopsies. Ensure clinical decisions align with approved protocols, MRI safety standards, and institutional policy. MRI Safety, Quality & Compliance Serve as MRI Safety Officer (or designee), performing MRI risk assessment, ensuring compliance with MRI safety zones, access control, and training. Act as first-line owner for MRI-related safety events, near misses, and patient complaints, including initial review and follow-up coordination. Participate in safety huddles, audits, and quality improvement initiatives. Support MRI Safety Council activities and policy review in collaboration with Chief Technologist and Radiology leadership. Accreditation, Regulatory & Equipment Oversight Work closely with MR Physicist to ensure compliance with ACR accreditation standards and Joint Commission imaging safety requirements. Maintain readiness for regulatory surveys through consistent adherence to policies, competencies, and safety practices. Ensure annual MRI safety education, emergency preparedness, and documentation are completed. Coordinate MRI equipment maintenance, service, upgrades, and downtime with vendors and biomedical engineering. Support implementation of new technologies, software, and workflow enhancements. Maintain accurate and up‑to‑date employee records in compliance with HR requirements, including licensure, certification, and mandatory training. Minimum Qualifications Education Work requires required registry/certification in applicable imaging modality - American Registry of Radiologic Technologist (ARRT) registry or American Registry of Diagnostic Medical Sonographers (ARDMS) or Nuclear Medicine Technologist Certification Board (NMTCB). Experience Four years of experience in an imaging modality (Radiologic Tech, MR, CT, Mammography, Nuclear Medicine, Sonography, Interventional Radiology) is required. Two years of team leader or applicable supervisory experience is preferred. Degrees, Licensures, Certifications Certification as prescribed by ARRT, ARDMS/CCI, and/or NMTCB. BLS certification Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. Location: Durham, NC, US, 27710 Nearest Major Market: Durham Nearest Secondary Market: Raleigh Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo. #J-18808-Ljbffr