Sr. Business Controls Manager

Overview The Fay Group is a fully integrated real estate and mortgage services firm, bringing together Fay Financial and Genstone Holdings. Since its founding in 2008 as a special servicer, The Fay Group has grown into a diversified enterprise overseeing more than $46 billion in assets on behalf of over 50 institutional clients. Powered by data, technology, and 1,100+ professionals across 10 U.S. locations, the organization delivers coordinated solutions across the full spectrum of real estate and lending services, including loan servicing, property management, mortgage originations, renovations, and insurance. Responsibilities Reporting to the EVP, Enterprise Controls, conduct risk assessments, document operational processes and controls, analyze data, support issue remediation, change leadership, and provide operational support for assigned functional areas to identify areas of risk outside tolerance, existing control gaps, or improvement opportunities. Define recommended processes and control environment enhancements in partnership with assigned business units; identify, define, and implement process optimization best practices within the organization. Support administration functions for issue management by gathering and organizing relevant information to control gap issues and mitigation plans. Manage issue governance: collect, track, and drive resolution of material issues identified through QA, QC, IA, external audits/exams, or self-identified by business departments; collaborate with senior leadership to prioritize issues, determine root causes, size impacted populations, define remediation plans, monitor timelines, and ensure timely execution. Qualifications Bachelor’s degree in related field (or equivalent combination of work experience and High School diploma/GED); MBA preferred Training in Project Management and/or Six Sigma methodologies preferred Experience in the financial services or mortgage industry, preferred 5+ years’ experience in Business Controls, Operational Risk, Change Leadership 5+ years’ implementing transformative initiatives 3+ years’ experience in a control/compliance function 3+ years’ experience in issues leadership In-depth knowledge of CFPB examination expectations for financial institutions preferred In-depth knowledge of mortgage industry regulations including CFPB, UDAP, RESPA, and TILA In-depth knowledge of internal preventative and detective controls, risk assessments and compliance processes, and risk-based techniques for implementation of regulatory, compliance and legal requirements Experience reading regulatory content and performing impact and control suitability analysis to identify gaps in operations or vendors Knowledge of process improvement and project management methodologies, preferred Demonstrated ability to work in a fast-paced environment Strong Microsoft Office skills; Visio for process flows, Excel for data analysis, PowerPoint for presentations Strong verbal and written communication, listening, and interpersonal skills Ability to facilitate meetings and lead discussions; strong collaboration across the organization Strong analytical, problem-solving, and decision-making abilities Strong organizational and time management skills; ability to prioritize and multitask; results-oriented with timely execution; strong attention to detail Flexible, adaptable, open to feedback; self-directed and able to work independently; collaborative and team-oriented Compliance/quality orientation; comfortable working with ambiguity Benefits Medical, Dental and Vision Insurance Company Paid Life Insurance Disability Insurance Pet Insurance 401k Program with Employer Matching 3 Weeks Paid Time Off (PTO) Paid Holidays Wellness Initiatives Employee Assistance Program Hybrid Work Schedule with Remote Flex Days Compensation The hiring range for this position is between $95,000.00-$100,000.00 annually This position is eligible for an annual discretionary bonus The Fay-Genstone Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders. At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to #J-18808-Ljbffr