Collision Estimator

Company: Gerber Collision & Glass We welcome unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply. Job Summary The Estimator is responsible for providing an exceptional customer experience while creating accurate estimates and coordinating repair needs. The role involves communicating with customers and insurance companies throughout the repair process, assessing vehicle damage, documenting repairs, and ensuring alignment with team members to meet facility KPIs. Key Responsibilities Document and update every customer interaction efficiently and accurately with pertinent details. Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service. Ensure compliance with all insurance client requirements, processes and metrics. Adhere to WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery. Communicate all customer requests and needs to appropriate team members. Offer positive energy when greeting customers in person and on the phone. Understand all required insurance programs and procedures. Participate in daily "production walks" with the Management Team as required. Support all team members when required. Participate in monthly Health & Safety and staff meetings (if required). Attend training, information sessions and workshops recommended by the Store Manager. Minimum Education and/or Experience Knowledge of Repairs and OE Guidelines. High School Diploma or equivalent. Aware of where to look for answers. Basic computer skills. Compliance for DRP’s. Minimum of 1-year experience. Required Skills & Abilities Awareness of where to look for answers. Basic computer skills. Compliance for DRP’s. Minimum of 1-year experience. Willingness to complete I-CAR Training. Valid driver’s license. Benefits That Drive Your Success Annual Paid Time Off (PTO) plans. 2 weeks of Paid Parental Leave for full‑time employees working a minimum of 30 hours per week. 6 paid holidays annually. Medical, Prescription Drug, Dental & Vision Insurance effective Day 1. 401(k) Retirement Plan with company match. Employer Paid Short‑Term Disability & Life Insurance. Additional Voluntary Life Insurance. Continuing Education Opportunities. Free Prescription or Non‑Prescription Safety Glasses annually. Annual Voluntary Uniform Stipend. Voluntary Daily Pay option available. Compensation Details Estimated salary range: $48,000 - $69,000 per year. Compensation is based on location, revenue metrics, sales and individual performance, subject to the terms of the plan. In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater. Supplemental Pay: This position may also be eligible for bonus opportunities tied to individual or business initiatives. Equal Employment Opportunity The Boyd Group welcomes unique talents from all backgrounds and characteristics. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply. #J-18808-Ljbffr