Unified Communications Engineer
Virtual Vocations Inc
Supporting mission-critical communications infrastructure, the full-time Unified Communications Engineer will manage the day-to-day operation and administration of the Microsoft Teams Phone environment, ensuring reliable voice service for over 600 offices while working remotely. Key responsibilities Provide operational support and administration of the Microsoft Teams Phone environment Troubleshoot and resolve voice quality and call-routing incidents across various platforms Administer user provisioning, call routing, and maintain documentation for the Teams Phone environment Required qualifications Experience with Microsoft Teams Phone (Direct Routing / Operator Connect) administration Proficiency in configuring user provisioning, call routing, and call queues within the Teams Admin Center Knowledge of troubleshooting voice quality and connectivity issues across SBCs and PSTN carriers Familiarity with Teams PowerShell and Microsoft Graph API for configuration and automation Ability to monitor call quality and maintain documentation for operational procedures
Vacancy posted 5 days ago
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