Senior Unified Communications Engineer
Virtual Vocations Inc
To support the development and management of Unified Communications platforms, the full-time Senior Unified Communications Engineer will lead infrastructure deployments, provide operational support, and ensure system performance in a remote setting. Key responsibilities Lead and coordinate new Voice, Chat, SMS, and Video infrastructure and application deployments Provide high-level operational support and manage escalations to ensure resolution of reported incidents Monitor infrastructure capacity and performance to maintain uninterrupted operation of systems and applications Required qualifications Bachelor's Degree and at least 5 years of experience as a UC Engineer or in a similar role Strong hands-on experience with the Genesys framework and PureCloud solutions Experience supporting large-scale UC implementations and upgrades Hands-on experience in UC implementation, administration, maintenance, and optimization Fully understand UC fundamentals and advanced features
Vacancy posted 5 days ago
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