General Manager

Restaurant General Manager Opportunity

Heartland Restaurant Group, a franchisee of Dunkin', is now hiring Restaurant General Managers to join our growing team! We are a team of employee first fanatics with a culture that is fun, flexible, and fulfilling. One of the largest, fastest growing, and top workplaces in the region over the past 17 years, HRG has brought the resurgence of Dunkin' to Pittsburgh, Western Pennsylvania, Southeastern Ohio, and Northeastern WV, currently running with over 1900 Team Members in 79 locations and growing!

HRG General Managers enjoy the best quality of life potential in the QSR industry along with the most amazing benefits:

$65K-$80K total compensation potential

HRG Auto Incentive: We pay for your new car!

Competitive bonus potential

Paid time off

Inexpensive healthcare insurance

Employee assistance program

401K match

Career advancement potential to multi-unit and beyond

Team participation in community initiatives and local sporting events

Overview:

At Heartland Restaurant Group, a proud franchisee of Dunkin', the General Manager (GM) is responsible for overseeing all aspects of restaurant operations in alignment with Dunkin' standards, franchisee policies, and applicable laws. The GM provides strong, positive leadership to their team, ensuring exceptional guest experiences, operational excellence, and profitable growth within a single restaurant location.

Key Responsibilities:

Oversee daily restaurant operations, including opening/closing procedures, cash management, inventory control, and adherence to brand standards.

Ensure outstanding customer service by fostering a welcoming, guest-focused environment.

Lead by example with professionalism, a strong work ethic, and commitment to company values.

Recruit, hire, train, and supervise team members, including Shift Leaders, Supervisors, and Crew Members.

Cultivate a positive work environment through teamwork, coaching, constructive feedback, and conflict resolution.

Implement training programs to elevate team performance and development.

Ensure compliance with health and safety regulations, food handling guidelines, and sanitation protocols.

Review guest feedback and implement action plans to improve satisfaction and service quality.

Develop and execute operational strategies to boost efficiency, reduce waste, and enhance productivity.

Monitor and manage food and labor costs, inventory levels, and minimize waste to maximize profitability.

Engage with the local community to build relationships and explore partnership opportunities.

Stay current on industry trends, competitor activities, and customer preferences to identify growth opportunities.

Communicate restaurant priorities, goals, and performance metrics effectively to the team.

Lead new product rollouts, including staff training, marketing initiatives, and product sampling.

Complete DCP and vendor orders to ensure proper stock levels.

Ensure budgetary goals are met and financial targets are achieved.

Collaborate with Dunkin' and Inspire Brands Field Operations teams as needed.

Perform all duties of restaurant team members when necessary.

Other duties as assigned.

Key Competencies:

Strong analytical and business acumen.

Team-oriented mindset in a fast-paced environment.

Punctual, honest, and positive attitude.

Adaptable with a willingness to learn and embrace change.

Ability to train, develop, and provide constructive feedback.

Guest-focused with strong problem-solving and conflict management skills.

Effective time management and motivational leadership.

College degree preferred.

Physical Demands/Working Conditions:

Standing for extended periods.

Repetitive motions, including bending, stooping, and reaching.

Lifting and carrying packages (as needed).

Wearing a headset (if applicable).

Working in confined spaces.

Requirements:

2+ years of general manager experience in retail, restaurant, or hospitality required

Valid driver's license and reliable transportation.

Proficient in basic computer, math, and financial management.

Fluent in spoken and written English.

Schedule & Expectations:

Open availability 7 days a week.

On-Call Requirements: General Managers are required to be on-call 24/7 unless they have scheduled and approved Paid Time Off (PTO). On-call duties do not apply during approved PTO.

Minimum Work Hours: A minimum of 50 hours per week is required.

You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc., Dunkin' or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.