Collaboration Platforms Administrator

Collaboration Platforms Systems Administrator (Remote)

At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Job Summary

As the Collaboration Systems Administrator, you will manage and support eBay's collaboration tools, including Email, Google Workspace, Office 365, Cisco CES, Ironport, and Microsoft Exchange, Slack, Lucidchart, Figma, Monday.com. Your role involves ensuring the seamless operation, support and integration of these platforms to drive efficiency and innovation across the organization.

Key Responsibilities

• Platform Management: Administer and maintain collaboration tools, including Google Workspace, Microsoft Exchange, Microsoft SharePoint and O365, Cisco CES and Ironport to meet eBay's evolving business needs.
• Technical Support: Provide technical, escalation and backend support and solutions for collaboration systems.
• Tool Integration: Assist in integrating various collaboration platforms to optimize processes and workflows.
• Innovation and Improvement: Investigate new technologies and methodologies to further enhance collaboration capabilities.
• Cross-Functional Collaboration: Work with other departments such as service desk, Information security, networking, etc. to implement and refine solutions that boost productivity and efficiency.
• Stakeholder Engagement: Communicate effectively with stakeholders to gather requirements and deliver technology solutions that align with business objectives.
• End-User Training and Support: Provide documentation to end-users, ensuring they can effectively utilize collaboration tools and systems.
• Change Management: Coordinate, test, and plan changes to collaboration systems. Communicate these changes, which may include enhancements, maintenance, fixes, and emergency updates.

Required Qualifications

• Technical Expertise: Strong knowledge and experience in managing collaboration platforms, including Email, Google Workspace, Office 365, Slack, Cisco CES, Ironport, Microsoft Exchange, and more.
• Problem-Solving Abilities: Exceptional analytical skills, capable of addressing complex issues related to collaboration tools.
• Communication Skills: Excellent verbal and written communication skills, with proficiency in U.S. English, able to effectively engage with both technical and non-technical stakeholders.
• Large Corporate Environment Support: Has supported large environments with more than 10k users.

Preferred Qualifications

• Experience: Senior level experience - 7+ years in roles focusing on collaboration platforms administration.
• Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
• Certification: Relevant certifications in technologies related to collaboration tools.

Work Environment

• Scheduled Weekly Hours: Typically 40 hours per week, with flexibility for different working styles.
• On-Call Responsibilities: We use a follow the sun model for on-call so the on-call shifts would be during the candidates normal shift working hours.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at View email address on click.appcast.io. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.