Platform Administrator

Platform Administrator

Neptune Technology Group Inc. is a technology company serving water utilities across North America. Since 1892, we have continually focused on the evolving needs of water utilities – revenue optimization, operational efficiencies, and improved customer service. With our portfolio of smart water meters, data collection systems and software, we make data actionable for our customers – so they can remain focused on the business of water.

We are seeking a skilled Platform Administrator to join our Platform & Operations Engineering team as a technical specialist. This is an individual contributor role responsible for the day-to-day management, maintenance, and operation of Neptune's platform systems, infrastructure, and services that support mission-critical applications. The successful candidate will ensure the reliability, security, and optimal performance of platform infrastructure across our multi-location enterprise environment. You will work collaboratively with the Platform Lead and broader IT Operations teams to maintain systems.

Primary Responsibilities

• Support Microsoft Entra integrations that enable enterprise application connectivity and identity management
• Assist in implementing Microsoft Entra integration approaches and connectors aligned with organizational needs and security requirements
• Troubleshoot identity and access management issues under guidance
• Contribute to documentation and standards for Microsoft Entra implementations across the enterprise
• Support conditional access policies, authentication flows, and identity governance configurations
• Assist with identity federation, SSO implementations, and directory integration projects
• Assist in implementing automation scripts and solutions to streamline operational processes and reduce manual work
• Support orchestration workflows for operational processes and runbooks
• Contribute to automation platform testing and implementation initiatives under guidance
• Document automation solutions and standard operating procedures
• Execute automation-based operational tasks and updates
• Support Jira and related ITSM tooling across the organization as a technical contributor
• Assist in implementing and optimizing ITSM processes for service delivery and incident management workflows
• Configure and customize Jira to support Service Desk, incident management, change management, and project tracking
• Provide technical support and troubleshooting for ITSM tooling issues
• Support training and documentation for teams on ITSM tooling and process adoption
• Assist in implementing monitoring, alerting, and observability solutions across enterprise infrastructure
• Support deployment and maintenance of monitoring platforms that provide visibility into system health and performance
• Contribute to managing observability platforms that are shared resources used by infrastructure, development, and operations teams
• Help establish metrics, dashboards, and alerting strategies aligned with business objectives
• Troubleshoot monitoring and observability issues and assist in optimizing alert tuning
• Provide technical support to teams utilizing shared observability platforms
• Support the Configuration Management Database (CMDB) by contributing accurate, up-to-date infrastructure and application data
• Assist in implementing asset management processes and maintain asset data quality standards
• Support integrating CMDB with other operational tools and automation platforms
• Conduct asset data audits and support CMDB reconciliation activities
• Work with teams to establish and maintain asset naming conventions and classification standards
• Support CMDB data governance policies and procedures
• Assist in implementing patch management processes and workflows across infrastructure environments
• Execute patch testing procedures that balance security requirements with operational stability
• Support patch deployment using orchestration and configuration management tools
• Maintain patch deployment documentation and communicate patch status to stakeholders
• Analyze patch failures and assist in implementing remediation strategies
• Ensure compliance with security patching requirements and audit standards
• Assist in implementing and maintaining configuration management systems ensuring consistent, auditable infrastructure configurations
• Contribute to developing configuration standards, baselines, and version control processes
• Support configuration standards documentation and decision tracking for infrastructure systems
• Identify and remediate configuration drift across infrastructure environments
• Maintain runbooks and operational documentation for configuration procedures
• Support standardized deployment processes and configuration consistency
• Assist in implementing enterprise secrets management solutions for secure credential storage and rotation
• Support secrets lifecycle management, access control, and audit logging procedures
• Contribute to integrating secrets management systems with applications, infrastructure, and automation platforms
• Support secure secrets handling practices and team training
• Assist in conducting technical reviews of secrets management implementations under guidance
• Provide technical support and troubleshooting to internal teams utilizing operational platforms
• Participate in cross-functional technical projects and contribute to enterprise infrastructure discussions
• Support design reviews and technical guidance on operational platform implementations
• Contribute to documentation, knowledge sharing, and team technical discussions
• Escalate complex technical issues appropriately to Platform

Education/Experience

• Bachelor's degree in Computer Science, Information Technology, or related field (or international equivalent)
• 1+ years of professional experience in platform administration, systems administration, infrastructure operations, or similar roles
• Knowledge of at least one of the following domains: Microsoft Entra/identity management, automation orchestration, ITSM tooling, monitoring/observability, or configuration management
• Proficiency with scripting languages (Python, PowerShell, Bash, or similar)
• Working knowledge of Microsoft Entra integrations and identity governance concepts or familiarity with related domain areas
• Understanding of IT service management (ITSM) principles and best practices
• Experience with infrastructure monitoring, log aggregation, and observability tools or familiarity with such systems
• Familiarity with configuration management concepts and practices
• Knowledge of secrets management practices and tools (HashiCorp Vault, AWS Secrets Manager, Azure Key Vault)
• Understanding of version control systems and configuration management concepts
• Proven ability to work independently on technical problems with moderate to wide latitude for judgment
• Excellent troubleshooting, problem-solving, and analytical capabilities
• Strong communication skills with ability to document technical solutions and explain concepts clearly
• Ability to work collaboratively in cross-functional teams
• Demonstrated commitment to continuous learning and professional development
• Strong organizational skills and attention to detail

Preferred Qualifications

• Master's degree in Computer Science, Information Technology, or related field
• Industry certifications such as ITIL Foundation, Microsoft Entra Administrator, AWS Solutions Architect, or similar
• Experience with multiple monitoring and observability platforms (Prometheus, ELK Stack, Datadog, New Relic, Splunk)
• Experience implementing and managing CMDB solutions
• Knowledge of manufacturing or multi-location enterprise environments
• Experience with Microsoft enterprise technologies, AWS, or other major cloud platforms
• Exposure to agile and operational methodologies and practices
• Knowledge of security best practices and compliance requirements (SOC 2, ISO 27001)
• Experience with directory services, LDAP, and identity federation protocols
• Familiarity with Infrastructure-as-Code and configuration management tools
• Experience with DevOps practices and CI/CD pipeline concepts
• Knowledge of automation orchestration platforms and tools
• CompTIA Server+ or CompTIA Security+ certification
• Experience with virtualization technologies (VMware, Hyper-V)
• Knowledge of cloud platforms (AWS, Azure) and hybrid infrastructure

Travel Requirements: Typically requires overnight travel less than 10% of the time.

Location: Tallassee, AL, Mississauga, Ont. Canada

Equal Opportunity Employer EEO/AA M/F/Vet Disability

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.