Phlebotomist III Site Lead

Benefits We are proud to offer best‑in‑class benefits and programs to support employees and their families. Depending on whether it is a part‑time or full‑time position, some of the benefits offered may include: Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Annual, no‑cost health assessment program Blueprint for Wellness® healthyMINDS mental health program Vacation and Health/Flex Time FinFit financial coaching and services 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy‑up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities And so much more! Job Overview Represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life‑defining health decisions. The PSR III – Site Lead draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR III – Site Lead has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR III – Site Lead will direct daily activity at a Patient Service Center (PSC) or In‑Office Phlebotomy (IOP) and leads more than one PSR on site. Responsibilities Collect specimens according to established procedures, including drug screens, biometric screening, and insurance exams. Administer oral solutions according to established training. Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services. Complete all data entry requirements accurately including patient registration, test order entry, and standing orders. Enter billing information and collect payments, safeguarding assets and credit card information. Process specimens—labeling, centrifuging, splitting, freezing as required by test order. Perform clerical duties such as inventory, stocking supplies, and answering phones. Read, understand and comply with departmental policies, procedures and safety manuals. Verify patient demographic info and obtain patient signature post‑venipuncture. Assist with compilation and submission of monthly statistics and data. Maintain phlebotomy logs—maintenance, temperature logs, etc. Complete ongoing training and stay current on phlebotomy techniques. Travel to Territory Manager meetings if held off‑site. Participate in special projects and teams. Distribute company communications and technical information to the work group. Perform Point‑of‑Care testing and complete relevant competency evaluations. Act as mentor and resource for new employees, assisting their transition into the PSC environment. Report inventory shortages, problems, and maintenance needs to group leader or supervisor. Prepare schedules for the assigned workgroup or PSCs. Communicate professionally with clients to resolve or refer issues and document critical problems. Ensure staff follows safety precautions—lab coat, gloves, face shield. Assist supervisors with implementation of SOPs and communication to the workgroup. Maintain clean and well‑maintained facilities, reporting required repairs. Provide effective onboarding services to new clients. Partner with supervisor and group lead for transition of new offices for PSCs and IOPs. Step in for a PSR II and lead one or more PSR on site. Required Work Experience Five years of phlebotomy experience, including pediatric, geriatric, and capillary collections. Keyboard/data entry experience. Flexible and available for staffing needs: weekends, holidays, on‑call, overtime. Reliable transportation, valid driver’s license and clean driving record (if applicable). Willingness to travel and work multiple locations with minimal notice. Preferred Work Experience Medical training: medical assistant or paramedic training preferred. Minimum 3 years in a PSC or IOP environment. Customer service experience in a retail or service environment. Physical And Mental Requirements Lift objects 1–15 lbs frequently; 16–25 lbs occasionally; 26–40 lbs seldom. Unable to lift > 41 lbs without assistance. Ability to sit or stand for long periods and perform repetitive tasks with the dominant hand. Requires travel, extensive use of phone and PC. Fine dexterity, talking, walking, balancing, bending/kneeling, pushing/pulling, reaching/twisting. Knowledge Committed to all Quest Diagnostics Policies & Procedures and Everyday Excellence Guiding Principles. Effective communication in English. Skills Provide quality error‑free work in a fast‑paced environment. Work independently with minimal supervision. Excellent phlebotomy skills, including pediatric and geriatric. Demonstrate superior customer focus, transparent communication, and adaptability to change. Handle multiple priorities in a high‑volume setting. Make decisions based on procedures and good judgment. Education High School Diploma or Equivalent (required). License / Certificate Phlebotomy certification (required in certain states, e.g., California, Nevada, Washington, Louisiana). Equal Opportunity Employer Race / Color / Sex / Sexual Orientation / Gender Identity / Religion / National Origin / Disability / Vets or any other legally protected status. #J-18808-Ljbffr Quest Diagnostics Employer Solutions