Customer Service Account Manager I

Job Description

Job Description

Customer Service Account Manager I

Who we are: 

Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together – a future focused on serving the customer and powering and protecting the world. 

With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions.

Who we are looking for:

We are currently looking for a Customer Service Account Manager I to be based out of our corporate headquarters in Hobart, IN. The Customer Service Account Manager I will be responsible for supporting the Customer Service team while driving on time delivery and improving the customer experience across Atkore.

What you'll do:

Reporting to the Customer Service Manager, this person will be responsible for supporting the Customer Service team in the following areas:

• Back up CS desk coverage for vacations/call offs by territory
• Small territory/agent
• Assist CSR’s daily with working back orders
• Assist CSR’s daily with new orders
• Work with DP on weekly Status Reports (Recovery Dates)
• Review Red Yellow Green Reports and update orders with comments and recovery dates
• Review orders for resourcing for available stock
• Assist with escalations
• Assist with Agent/Distributor uploads and communication
• Assist with IT enhancement, problem solving, and module testing orders
• Clerical-Order materials, meetings, expense reports, reservations and etc.
• Assist with standard work documents
• Audit late shipment reports and report paretos and countermeasures
• Work credit/debit and RMA’s
• Correct Dating on Cope and metal framing as requested
• Assist with EDI maintenance on daily orders that are stuck in the staging file

What you’ll bring:

• High School diploma required, continuing college education a plus
• Strong Microsoft Office Suite skills (Office, Word, Excel & Power Point)
• Experience with CRM software, preferably Salesforce.com
• Excellent oral and written communication skills
• Excellent planning and organizational skills
• Strong mathematical skills
• Ability to work independently and/or with little supervision in a team environment
• Ability to handle multiple projects and meet deadlines
• Ability to maintain a positive attitude
• Strong problem solving skills
• Experiences with JDE a PLUS
• The ideal candidate will have a Experience in lean manufacturing or business system based company is a plus.

Within 3 months, you’ll:

• Complete Atkore’s onboarding and immersion program.
• Gain an understanding of how your role ties into Atkore’s mission and strategic plan.
• Participate in a Kaizen with a cross functional team to drive process improvement.
• Perform basic order inquiry, entry, and order follow-up activities.

Within 6 months, you’ll:

• Handle an assigned territory independently from PO receipt to invoicing.
• Work towards meeting or exceeding the departments daily KPI metrics.
• Audit shipments for on time delivery and reconcile inventory and pricing discrepancies.
• Conduct monthly agent pulse calls to ensure engagement and alignment with standard work procedures.

Within 12 months, you’ll:

• Manage multiple territories within a region while minimizing freight expenditures.
• Drive innovation within your role by streamlining processes to drive efficiencies in customer service.
• Identify ways to strengthen the team’s commitment to Atkore’s core values of Accountability, Teamwork, Integrity, Respect and Excellence.

Atkore is a five-time Great Place to Work© certified company and a four-time Top Workplaces USA award winner! We’re committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values.

Join our team and align yourself with an industry leader!

As of the date of this posting, a good faith estimate of the current pay for this position is $42,400 - $58,300. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Other compensation may include, but not limited to, overtime, shift differentials, bonuses, commissions, stock, and other incentives.

Benefits available include:

• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401k
• Paid Time Off
• Paid holidays
• Any leave required under federal, state, or local law

Benefits are subject to vesting and eligibility requirements.

Applications are being accepted on an ongoing basis.

#LI-KB1