Facilities Manager

The Gerald L. Ignace Indian Health Center is recruiting for Facilities Manager
who will oversee the organization's physical security, environmental services (housekeeping), emergency preparedness activities, and selected maintenance functions. This supervisory position is responsible for maintaining a safe, secure, and compliant healthcare environment for patients, visitors, and employees.

The Facilities Manager serves as the primary coordinator for facility safety and security operations, emergency response activities, regulatory compliance initiatives, incident investigations, environmental rounds, hazard vulnerability assessments, and related AAAHC, OSHA, HRSA, and infection prevention requirements. The position requires strong leadership, crisis management, conflict de-escalation, policy development, and team-building skills.

The Faculties Manager works collaboratively with leadership, Infection Prevention and Control, Quality Improvement, Human Resources, and external partners to promote a culture of safety and continuous improvement. This role directly supervises Security Officers and assigned Environmental Services staff and serves as a key participant in organizational preparedness and accreditation activities.

Leadership and Supervision

• Supervises Security, Environmental Services (Housekeeping), Transportation, and assigned Facilities personnel.
• Coordinates staffing schedules, attendance monitoring, payroll review, overtime management, and departmental coverage.
• Conducts employee training, onboarding, coaching, performance evaluations, and corrective action documentation.
• Participates in recruitment, interviewing, and employee development activities.
• Provides leadership during emergencies, security incidents, and facility disruptions.
• Serves as the departmental representative on committees, workgroups, and accreditation initiatives.
• Plans, coordinates and oversees building improvements and facilities projects from the bidding process to completiton.

Safety, Security, and Emergency Preparedness

• Maintains and administers the Health Center's safety and security programs.
• Responds to alarms, threats, aggressive behavior incidents, workplace violence concerns, missing people, and emergency situations.
• Conducts environmental and life-safety rounds throughout the facility.
• Assist with maintaining and updating emergency preparedness plans, communications plans, and response procedures.
• Coordinates emergency drills, exercises, after-action reporting, and follow-up activities.
• Participate in Hazard Vulnerability Assessments (HVA) and organizational risk assessments.
• Collaborate with local law enforcement, fire departments, and emergency management agencies when necessary.

Regulatory Compliance and Accreditation

• Supports compliance with AAAHC, OSHA, HRSA, CMS, CDC, and other applicable regulatory standards.
• Develops, revises, and monitors policies, procedures, protocols, and process maps related to safety and facility operations.
• Participates in accreditation readiness activities, mock surveys, corrective action plans, and quality improvement projects.
• Maintains documentation demonstrating ongoing compliance with organizational and regulatory requirements.
• Serves as designated owner or coordinator for assigned compliance standards and policies.

Facilities, Housekeeping, and Transportation Oversight

• Oversees environmental cleaning standards and facility appearance.
• Monitors contracted vendors and third-party service providers.
• Coordinates preventive maintenance activities and work order follow-up.
• Assists with facility inspections and safety audits.
• Maintains inventories of equipment, supplies, safety equipment, and department assets.

Documentation and Reporting

• Prepares incident reports, investigation summaries, safety reports, committee reports, and compliance documentation.
• Maintains accurate records related to emergencies, injuries, hazards, training activities, inspections, and corrective actions.
• Tracks departmental performance indicators and quality metrics.
• Provides monthly or quarterly reports to leadership as requested.

Organizational Responsibilities

• Supports Quality Improvement initiatives.
• Participates in committee meetings including Infection Control and Safety
• Assists with employee and patient education related to safety and emergency procedures.
• Maintains a safe, clean, secure, and drug-free work environment.
• Assists program and events managers with the setting up of annual community events/fairs, such as the health fairs, the back-to-school supplies event, family nights and other events as assigned.
• Serves as a backup for security, housekeeping, safety officer, maintenance or patient transport driver when department is short staffed.
• Performs other duties as assigned

QUALIFICATIONS

• Associate's Degree preferred.; Healthcare Administration, Emergency Management, Public Safety, Facilities Management, Occupational Safety, or work experience in related field preferred.
• Minimum five (5) years' experience in healthcare security, public safety, facilities operations, environmental services, emergency management, or related field.
• Minimum two (2) years supervisory experience required.
• Valid Wisconsin Driver's License.
• CPR/BLS/AED certification required or obtained within 90 days of hire.
• FEMA ICS/NIMS training is preferred.
• OSHA Healthcare Safety training preferred.
• Experience in ambulatory healthcare or Tribal healthcare settings preferred.
  Recommended additions based on current responsibilities and industry standards.

KNOWLEDGE AND SKILLS

• Emergency preparedness planning and incident command principles.
• Hazard Vulnerability Assessment (HVA) development and implementation.
• Threat assessment and workplace violence prevention.
• Behavioral crisis intervention and verbal de-escalation techniques.
• Healthcare security operations and patient safety principles.
• Accreditation readiness and AAAHC standards compliance.
• Policy and procedure development.
• Risk assessment and mitigation planning.
• Infection prevention and environmental safety awareness.
• Quality Improvement and Performance Improvement methodologies.
• Vendor and contractor oversight.
• Safety committee leadership and multidisciplinary collaboration.
• Investigation techniques and root cause analysis.
• Security camera systems, access control systems, and security technology.
• Strong proficiency in Microsoft Office, Teams, SharePoint, and electronic reporting systems.
• Knowledge of Native American health organizations and culturally responsive service delivery.