Personal Lines Team Lead

Job Description

Job Description

Are you passionate about delivering outstanding customer service and looking for a role where you can make a real impact? Insurance Center, Inc. in Wichita, Kansas, is excited to invite applications for our Personal Lines Team Lead position! We're not just an insurance agency; we're a dedicated team committed to providing our community with exceptional support and tailored insurance solutions. We believe in building lasting relationships with our clients and fostering a supportive, growth-oriented environment for our employees. As our Personal Lines Team Lead, you'll be instrumental in guiding our service team, ensuring every client interaction is positive and efficient. This is a fantastic opportunity to step into a leadership role, utilize your insurance expertise, and help shape a truly customer-centric experience. If you're eager to grow your career, lead by example, and contribute to a company that values its people and its customers, we warmly encourage you to connect with us!

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Career Growth Opportunities

Hands on Training

Tuition Reimbursement

Retirement Plan

Mon-Fri Schedule

Guide and mentor a team of customer service representatives, fostering a positive and productive work atmosphere.

Serve as a point of escalation for complex customer inquiries and issues, providing timely and effective resolutions.

Ensure the team consistently meets and exceeds service quality standards and key performance indicators.

Assist in the training and onboarding of new team members, sharing best practices and company procedures.

Contribute to the continuous improvement of customer service processes and workflows.

Handle client inquiries, policy changes, and claims support with a focus on exceptional service delivery.

Collaborate with other departments to ensure a seamless client experience.

Minimum of 2 years of experience in personal lines insurance.

Proven experience in a client service role, demonstrating strong problem-solving abilities.

Excellent communication skills, both written and verbal, with a knack for clear and empathetic explanations.

Demonstrated leadership potential or prior experience leading a team.

Proficiency with insurance agency management systems and standard office software.

A genuine desire to help others and build positive relationships.

Ability to work effectively in a collaborative office environment in Wichita, Kansas.