Bilingual Customer Experience Specialist

LHH Recruitment Solutions is seeking a Bilingual Customer Experience Specialist to join a growing team in La Mesa, San Diego. This role is ideal for a customer-focused professional who is comfortable working in a fast-paced environment and handling a high volume of inbound calls, emails, and customer inquiries. The ideal candidate will be fluent in English and Spanish and have strong communication and problem-solving skills.Responsibilities:Handle a high volume of inbound customer calls and provide professional, timely assistanceRespond to customer questions and resolve issues while maintaining a positive experienceCommunicate with customers in both English and SpanishAccurately enter and update customer information in internal systemsDocument customer interactions and follow established proceduresEscalate complex issues to the appropriate team members when neededMaintain a professional and customer-focused approach in a fast-paced environmentQualifications:Bilingual in English and Spanish, both written and verbal1+ year of customer service or call center experience preferredStrong verbal and written communication skillsComfortable handling a high volume of calls and multitaskingStrong attention to detail and organizational skillsProficiency with Microsoft Office and the ability to learn new systems quicklyReliable, professional, and customer-focusedAssignment Details:Contract role until end of MarchOnsiteLocated in La Mesa, San DiegoCompensation: $24.00 per hourMonday- Friday 8:00am-5:00pm PSTIf you meet the qualifications and are interested in this opportunity, please apply now " we are conducting interviews immediately!Equal Opportunity EmployerVeteransDisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws andor security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance