Service Advisor

Job Type Full-time Description Palo Alto, CA | Audi | Luxury performance brand | Hospitality | Veterans encouraged to apply | $60,000 - $100,000+ annually Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time. At Audi Palo Alto, we serve one of the most sophisticated and tech-forward markets in the world. Our guests are discerning, time-conscious, and loyal to advisors who deliver on their word. Every service interaction is an opportunity to earn that loyalty -- and our team takes that seriously. What you'll do Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery Translate complex repair information into clear, confident communication that earns trust and sets accurate expectations Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule Identify and present additional service recommendations that protect guest safety and vehicle performance Deliver a premium pickup and delivery experience consistent with the Audi brand standard Maintain accurate records in the DMS and uphold all documentation and compliance standards Represent Audi Palo Alto with the professionalism, expertise, and genuine hospitality the brand and its clientele expect What we're looking for Service advisor or guest-facing experience preferred -- we will train the right person who brings the right mindset Audi or European brand experience a plus -- curiosity about the brand and willingness to learn goes a long way Proven success and experience in a service, hospitality, or guest-facing role Clear, composed communicator who builds trust quickly and keeps technicians, managers, and guests aligned Highly organized with strong attention to detail -- accuracy matters in every estimate, timeline, and follow-up Comfortable with DMS platforms and digital communication tools Valid driver's license with a clean driving record A hospitality mindset -- you treat every guest interaction like it matters, because it does What we offer Income potential of $60,000 - $100,000+ annually Paid Audi manufacturer and product training -- we invest in building your expertise from the ground up if needed Medical, dental, and vision insurance Life insurance and supplemental coverage options Paid time off and paid holidays Clear career path -- strong advisors grow into senior advisor and service management roles Employee vehicle purchase and service discounts A high-performance team culture built on standards, accountability, and genuine care for the guest Why Audi Palo Alto Audi is one of the most technically sophisticated luxury brands in the world -- the guests here are knowledgeable, engaged, and appreciate an advisor who matches their standard Palo Alto sits at the center of Silicon Valley -- a market where professionalism, efficiency, and attention to detail are not just appreciated but expected Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry We run with process, training, and centralized support -- so new team members ramp up fast and perform with confidence from day one Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- shape how we hire, how we lead, and how we serve every guest Leadership that invests in your development and removes roadblocks so you can perform at your best Audi Palo Alto is a store where a hospitality-first mindset, strong follow-through, and genuine care for the guest translate directly into a long-term career with real earning potential. We develop from within, we invest in training, and we build the kind of team where the right people -- wherever they come from -- find a home and grow. If you're organized, people-first, and ready to represent one of the world's great automotive brands in one of the most dynamic markets in California -- we'd like to meet you. Swickard Auto Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr