Client Experience Associate

To support client interactions, the full-time Client Experience Associate will manage inbound calls, capture leads, schedule appointments, and handle various call types while working remotely from home. Key responsibilities Answer inbound calls and manage live chat, appointment setting, and legal intake calls Capture leads and take orders while maintaining performance metrics for quality and accuracy Participate in a structured training program followed by ongoing support during the Learning & Development phase Required qualifications Strong computer skills with a typing speed of at least 30 WPM Availability to work 40 hours per week, including mandatory hours on Fridays and Saturdays during training Dependable attendance and punctuality for scheduled shifts A warm and upbeat demeanor with a genuine interest in helping clients A growth mindset and willingness to learn new call types and tools Virtual Vocations Inc