Protective Services Officer

ABOUT US Channing House is a leading not-for-profit Life Plan Community in Palo Alto, founded in 1960. We believe that older adults thrive in a vibrant setting that supports active, engaged and healthy living. We provide a sustainable, innovative community that promotes this lifestyle, while embracing respect and dignity for all who live and work here. Our team of 200 staff members, from Front-Line to Leadership, drive the mission of Channing House, providing services to the 265 highly engaged residents who call Channing House their home. POSITION SUMMARY The Security Guard works to prevent risk, deter crime, and respond quickly during times of crisis for Channing House. This position is part of the Front Desk staff and works collaboratively to ensure the safety and support of Channing House staff and residents. The Security Guard demonstrates our Core Values: Do the right thing; Be a team player; Focus on quality; Adapt to change. Together with the entire team at Channing House, your role contributes to promoting a healthy and vibrant home for our residents. KEY RESPONSIBILITIES This position will be responsible for, but not limited to the following essential duties and responsibilities: General Responsibilities Greets and assists all residents and visitors with excellent customer service and welcoming demeanor. Monitors and authorizes entrance and departure of employees, visitors and other persons. Makes themselves clearly visible and patrols premises to prevent and detects signs of intrusion, and ensures security of doors, windows and gates. Guards against theft and maintain security of premises. Inspects and patrols interior of building and time scans checkpoints throughout the campus. Answers alarms and investigate disturbances. Logs report of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences in the Officer Assist application. Makes suggestions for improvement on taking precautions on how to prevent security-threatening situations. Calls police or fire department in cases of emergency, such as fire or presence of unauthorized persons. Respond to medical emergencies by administering basic First Aid and contacting nursing staff as necessary. Relieves Front Desk staff for breaks and meal. Sorts and delivers resident newspapers. Monitor controls that regulate building systems, such as air conditioning, furnace or boiler. Maintains confidentiality of information under Health Insurance Portability and Accountability Act (HIPAA) regulations and Channing House policy. Attends all mandatory in-service and safety procedure exercises and meetings. Remains awake and alert at all times, on all shifts. Upholding Company Standards: Consistent commitment to: Establish and maintain effective team relationships with fellow staff; apply effective communication and listening skills Demonstrate professionalism in all interactions with all residents, colleagues, clients, vendors, and members of the public Provide a supportive and caring environment to meet the needs of residents as individuals and as members of a shared community Adhere to all company policies, procedures, safety, and compliance practices, and business ethics codes JOB REQUIREMENTS / QUALIFICATIONS To perform this job successfully, a person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Years of Related Professional Experience : 1 year of relevant experience Equivalent combination of education and experience welcomed Educational/Position Requirements : High School diploma, GED Computer/Software/Technical Applications: Ability to use a computer Ability to use a smart phone Two-way radios Emergency Public Address Announcement System Ai phones Languages : Ability to speak and comprehend English the primary language used in the workplace; ability to speak and/or comprehend other languages utilized by clients is a plus. Required Licenses/ Certifications/ Background: Adult CPR/AED/First Aid certification Guard Card Preferred Travel Required : 0% Skills : Communication — Able to communicate with others to convey information effectively. Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Reading Comprehension — Understanding written sentences and paragraphs in work related documents. Critical Thinking — Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing — Communicating effectively in writing as appropriate for the needs of the audience. Service Orientation — Actively looking for ways to help people. Customer Service — Manages difficult or emotional situations involving residents, resident families, and/or staff; responds promptly to needs of residents, resident families, and/or staff; responds to requests for service and assistance. Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. Time Management — Managing one's own time and the time of others. Professionalism — Presents self in a highly professional manner to others and communicate with co-workers and other departments with professionalism and respect. Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, residents, and resident families. Quality Management — Looks for ways to improve and promote quality. Safety and Security — Observes and ensures staff compliance with safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly. Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making. Cultural Awareness - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment-free environment. Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one. Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Organizational Support — Follows policies and procedures; supports organization's goals and values. Abilities : Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression — The ability to communicate information and ideas in speaking so others will understand. Written Expression — The ability to communicate information and ideas in writing so others will understand. Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Speech Clarity — The ability to speak clearly so others can understand you. Learning — Willingness to be open to learning and growing. Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Ethics — Treats people with respect; inspires the trust of others; works with integrity and ethically; upholds organizational values. Positivity — Ability to maintain a positive attitude. Presentability — Maintains high standards for work areas and appearance. Upholds dress code requirements. Quality — Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance. Attendance/Punctuality — Consistently at work and on time. Dependability — Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments. Discretion — behaving or speaking in such a way as to avoid causing offense or revealing private information. Judgment — Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions. Initiative — Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed. Adaptability — Adapts to changes in the work environment. Detail Orientation — Able to concentrate on the details of a project, assignment or task at hand. Often times, this means spotting errors or inconsistencies, such as grammatical mistakes, numerical issues, or the removal of unnecessary information. Work Independently — Able to work by yourself with minimal direction and supervision. Observant — Notices things quickly, whether small or significant in size or detail. Work Environment: Generally in an indoor setting. The noise level in the work environment is usually low to moderate. Position requires flexibility to work nights, weekends and some holidays based on needs. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to: Prolonged periods sitting at a desk and working on a computer and operating phones. Possess multi-limb and eye-hand coordination. Specific vision abilities required by this job include close vision, distance vision, color vision. Able to reach, bend, stoop, push and/or pull, regularly move 10 pounds and occasionally lift/move up to 25 pounds. Channing House Diversity Statement: Channing House is an equal opportunity employer. Channing House is committed to providing a work environment free of harassment, discrimination, retaliation, and disrespectful or other unprofessional conduct based on actual or perceived race (including traits historically associated with race, such as natural hair, hair texture, hair type, and protective hairstyles), color, age, religion, national origin, ancestry, citizenship, immigration status, sex (including pregnancy, childbirth, and related medical conditions), gender, gender identity, gender expression, sexual orientation, reproductive health decision making, disability (including sensory disability and use of a service animal by a person with a disability), HIV/AIDS and Hepatitis C status, a legally protected medical condition, genetic information or data credit history, genetic information, status as a victim or domestic or sexual violence (including harassment, sexual assault, or stalking), expunged juvenile record, arrest or conviction records (except as legally required), use or non-use of lawful products off of Company premises during non-working hours, performance of duty in a uniformed service military or veteran status, or any other basis protected by local, state and/or federal law. Channing House also prohibits discrimination, harassment, disrespectful, or unprofessional conduct based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. Compensation details: 27.69-34.52 Hourly Wage PIfb6fde80b07a-31181-41675212