Level 1 Technical Support Specialist IT K-12 School
EAST AURORA UNION FREE SCHOOL DISTRICT
The Microcomputer Technical Support Specialist at the East Aurora Schools will provide hands-on technical support and hardware maintenance for a variety of technology resources across the school district. Working under the supervision of the Director of Technology, the specialist supports student 1:1 initiatives, classroom instructional technology, staff devices, and facility safety systems. 1:1 Chromebook Deployment & Management: Participate in the physical deployment, staging, intake, and repairs for student Chromebook fleets within the Google Admin Console. Multi-OS Endpoint Support: Provision, configure, troubleshoot, and maintain Windows 11 laptops and macOS/iOS Apple iPad fleets. Physical Safety & Security Systems: Support campus camera surveillance systems, IP security cameras, digital video recorders (NVRs),and physical access control/door entry hardware. Help Desk & Diagnostics: Diagnose, service, and repair microcomputer hardware, interactive displays, peripheral devices, and network printers. Log, track, and resolve support requests via the Basic Network Operations: Perform basic Local Area Network (LAN) troubleshooting, run network cabling tests, patch switch ports, and ensure wireless access point connectivity for endpoint devices. Asset Tracking & Documentation: Maintain accurate records of district hardware inventories, serial numbers, software licenses, and device assignments. Preferred Technical Skills Google Workspace for Education: Administration of Google Admin Console, Google Classroom environment, Chrome OS device policy, and OU structure. Apple Ecosystem & MDM: Hands-on experience deploying and managing iPad fleets using Apple School Manager and Mobile Device Management (MDM) platforms (e.g., Jamf, Mosyle). Windows Administration: Experience deploying, imaging, and troubleshooting Windows 11 in an Active Directory / Microsoft Entra ID environment. Surveillance & IP Hardware: Familiarity with IP camera installation, basic network video recorder (NVR) configuration, and CCTV/security management software. Network & Hardware Diagnostics: Understanding of TCP/IP networking, Wi-Fi connectivity, Ethernet patch panels, VLAN device assignment, and hardware component replacement (screens, batteries, #J-18808-Ljbffr EAST AURORA UNION FREE SCHOOL DISTRICT
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