BigFix Engineer - Hybrid in Louisville, KY

Patch Management Design, configure, and manage end-to-end patch management operations using HCL BigFix Patch across enterprise environments. Develop and maintain custom Fixlets, Baselines, and Tasks for OS and third-party patch deployment. Define and enforce patch policies, maintenance windows, and exception management processes across endpoint fleets. Monitor and maintain high patch compliance rates across Windows 10/11, Windows Server, and Linux endpoints. Perform patch testing, staging, and phased rollout across controlled deployment rings. Troubleshoot failed patches, client-side installation errors, and relay-side distribution issues. Generate patch compliance reports and dashboards using BigFix WebUI, REST API, and SQL-based queries. Collaborate with security and vulnerability management teams to ensure timely remediation aligned with organizational SLAs. Manage Microsoft Patch Tuesday cycles, out-of-band updates, and zero-day emergency patching scenarios. Image & OS Deployment Management Design and manage OS deployment workflows using the BigFix Lifecycle OSD (OS Deployment) module. Build, maintain, and version-control Windows 10/11 master images aligned with organizational and compliance standards. Configure and manage WinPE boot environments, task sequences, and deployment profiles within BigFix. Integrate driver management, application layering, and post-deployment configuration into OSD workflows. Support bare-metal deployments, OS refresh, and OS migration projects at enterprise scale. Manage image capture, customization, and deployment through BigFix OSD profiles and multicast delivery. Troubleshoot image deployment failures, driver conflicts, and post-imaging configuration issues. Partner with application packaging teams to ensure software readiness within deployed images. Infrastructure & Client Management Manage BigFix Relay hierarchy, client health, and bandwidth optimization across geographically distributed US sites. Monitor BigFix Root Server and Relay performance, ensuring replication and content delivery health. Develop PowerShell, Batch, and BigFix Action Script automations to support patch and imaging workflows. Write BigFix Relevance expressions for endpoint targeting, inventory gathering, and compliance validation. Conduct regular BigFix infrastructure maintenance, cleanup, and version upgrade activities. Handle L2/L3 escalations for patch and imaging incidents, performing root cause analysis and resolution. Support on-call operations for critical patching events and Sev 1/2 incident response. Secondary Platform Support Working knowledge of SCCM / Microsoft Intune for coexistence and hybrid patch management scenarios. Support integration between BigFix and SCCM/Intune where required for transition or co-managed environments. Qualifications 3-5 years of experience with HCL BigFix, specifically in patch management, software distribution, and OS deployment. Proven experience managing large-scale Windows environments (Windows 10/11, Windows Server). Experience designing and managing end-to-end patch management operations using HCL BigFix Patch. Experience with BigFix Lifecycle OSD module for OS deployment. Digital Workplace Services experience. Ability to collaborate with security and vulnerability management teams to meet SLAs. Effective communication skills to handle L2/L3 escalations and root cause analysis. Working knowledge of SCCM and Microsoft Intune for hybrid patch management scenarios. Experience supporting integration between BigFix and SCCM/Intune. Experience with REST API for advanced reporting and automation. Knowledge of application layering and post-deployment configuration in OSD workflows. Experience in a similar role within a large enterprise or managed services environment. Experience leading or contributing to OS migration projects or large-scale deployment initiatives. Ability to write and debug BigFix Relevance expressions and Action Scripts. Experience troubleshooting image deployment failures and driver conflicts. Experience managing BigFix Relay hierarchy, client health, and bandwidth optimization. #J-18808-Ljbffr NTT DATA