Business Insights and Analytics Lead- Branch Network Distribution

Business Insights And Analytics Lead, Branch Network Distribution

Citizens Bank is executing a multi-year transformation of its retail branch network, requiring high-quality insights, strong analytical judgment, and consistent decision support across performance management, experimentation, and strategic investment. The Business Insights and Analytics Lead, Branch Network Distribution will lead the team responsible for delivering those insights.

This role manages a small, high-impact analytics team that includes Senior Business Insights Analysts focused on (1) network performance reporting and dashboards and (2) branch action analytics, experimentation, and impact measurement, as well as a junior business analyst. The manager ensures the team delivers accurate, insight-driven, executive-ready work while continuously raising analytical standards, improving scalability, and strengthening partnerships with senior leaders across Distribution Transformation, Retail Banking, and the Consumer Bank.

This is a player-coach role requiring strong technical judgment, people leadership, and the ability to shape analytical work into clear narratives that influence senior decision-making.

Primary responsibilities include

• Analytical Strategy, Quality & Execution Leadership
• Data Knowledge, Wrangling & Semantic Strategy
• Business Intelligence Tooling & Capability Development
• Business Partnering & Strategic Influence
• People & Project Leadership
• Executive Communication & Narrative Development
• Ways of Working, Ownership & Standards
• Continuous Learning & GenAI Adoption

Qualifications, Education, Certifications and/or Other Professional Credentials

• 8+ years of experience in analytics, business intelligence, strategy, or a related field; financial services or retail banking experience preferred.
• Prior experience leading or managing analytical teams, including coaching, performance management, and capability development.
• Strong technical foundation in analytics, data modeling, and BI concepts, with the ability to review and guide complex work.
• Experience partnering with senior leaders and influencing decisions through insight-driven narratives.
• Bachelor's degree in Business, Economics, Finance, Analytics, or a related field; advanced degree a plus.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday - Friday
• Hybrid: 4 days per week on-site, 1 day remote

Pay Transparency

The salary range for this position is $150,000- $200,000, per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit

Required Skills

• Business Data Analysis
• Business Savvy
• Critical Thinking
• Customer Empowerment
• Data Analysis
• Data-Driven Decision-Making
• Diversity and Inclusion Practice
• Innovation
• Insight Analytics
• Optimizing People Productivity
• Storytelling

About Us

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Job Info

• Job Identification 45856
• Job Category Data & Analytics
• Posting Date 04/09/2026, 05:25 PM
• Apply Before 06/30/2026, 04:00 AM
• Degree Level Bachelor's Degree
• Job Schedule Full time
• Job Shift 1st
• Locations 200 Station Drive, Westwood, MA, 02090, US
• Working Hours 40
• Career Site Category Data Analytics