Operations Associate

Job Description

ABOUT US  

Founded by brothers Dave and Steve Peek, this high energy start-up provides businesses the tools and resources they need to complete their shipping needs. Headwall isn't just a name; it embodies our entire approach. The headwall of a mountain is the steepest cliff and often the most difficult to ascend. Our clients come to us time and time again because we never shy away from the ascent, regardless of the pitch. 

Delivering for our clients is made possible by our team's commitment to Headwall's core values, practiced daily as we act as strategic partners for our clients: 

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•   Solutions. Solutions. Solutions : We are solvers. We are fixers. We are outcome oriented. 
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• Integrity : We say what we mean and do what we say. That simple. 
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• Details Are Everything : We live in the details so our clients can focus on the results. 
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• Family Mentality : Whether a client, carrier, or employee, we look out for our people. 
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ROLE - Operations Associate   

Headwall Operations offers a fast paced, high-energy environment within the nonstop world of freight brokering. We are looking for an individual that is a self-starter who works hand in hand with sales, bridging the gap between client and carrier. Key responsibilities include managing the daily execution of shipments as well as growing our carrier relationships nationally. Headwall Operations offers many incentives like team outings, happy hours, and personalized coaching. 

You Will: 

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• Act as the bridge between client and carrier by leading carrier procurement, driving timelines, and keeping a close eye on shipment requirements. 
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• Develop and grow carrier partnerships, procuring and negotiating rates both within the spot market and contract rates 
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• Execute carrier onboarding, including commercial, operational, legal, and compliance 
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• Act as the frontline for enabling account growth through customer service and execution mentality 
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• Own shipment operations such as load acceptance, appointment setting, shipment updates, and documentation delivery 
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• Complete Headwall training and deliver at Headwall’s level of customer service 
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• Intake and organize large volumes of email and phone requests both from brokers and customers 
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What we are looking for: 

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• Bachelor’s degree in a business-related field preferred 
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• Experience and/or interest in logistics, supply chain, or operations 
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• Excellent communication, interpersonal, and organizational skills 
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• A strong desire and a curiosity to learn all there is to know about the transportation industry 
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• Analytical thinking and willingness to dig into details 
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• Experience collaborating effectively in a cross-functional environment working towards a common goal  
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• Team mentality with ability to multi-task and prioritize activities in a fast-paced environment 
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• A growth mindset and intellectual curiosity to become an expert on international trade with a willingness to work in the nitty gritty of the freight and logistics industry to deliver client results. 
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Benefits & Compensation: 

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• Salaried Position 
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• Employer paid medical coverage 
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• 401(k) with company matching 
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Headwall Logistics LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.