Director, eCommerce and Digital Growth

This is a hybrid position requiring an on-site presence 3 to 4 days per week. Please note that the number of on-site days may increase based on business needs.

LOCATION:
1390 Enclave Parkway
Houston, TX 77077

Job Summary

Sysco is one of the largest eCommerce companies in the US – a well-kept secret within the industry, and this role will be instrumental to driving growth by incubating new eCommerce and digital offerings.

The Director, eCommerce & Digital Growth will lead a team to bring new eCommerce & digital products, services, and programs to market. This role will focus on standing up new eCommerce and/or digital capabilities, as well as the full set of required underlying enablers across functions, such as technology, merchandising, pricing, supply chain, operations, and others depending on the nature of the new program being brought to market.

The Director, eCommerce & Digital Growth will work with the Sysco leadership team, enterprise strategy counterparts, and business leads to move forward the program strategy, identify key priorities and choices that allow Sysco to deliver as part of the program strategy, and manage trade-offs required to realize the vision.

Success in this role will require close partnership with a cross-functional team to enable new offerings, design all components of new programs, execute pilots to test, learn, and iterate, and then ultimately scale-up. The ideal candidate will thrive in an environment that requires entrepreneurship within a complex, matrixed organization and understands how to build new capabilities while leveraging the expertise and scale of a Fortune 500 company.

Responsibilities will include designing new customer programs and digital offerings, building products / services, driving analyses, developing enablers, and launching, piloting, iterating, and scaling new digital products, services, and programs in collaboration w/ cross-functional teams. This role will also be responsible for delivering new capabilities for Sysco that will scale enterprise wide.

Duties and Responsibilities

• Lead end-to-end incubation and scale-up of new digital and eCommerce programs, products, and services to drive customer acquisition and share of wallet expansion, including go-to-market design, offering iteration, pilot design and execution, and scale-up

• Develop end-to-end customer experience for new programs and provide program requirements to technology teams to build eCommerce and/or digital experience

• Collaborate with pricing, merchandising, and enterprise analytics teams to define pricing strategy

• Work with marketing to develop go-to-market plan, marketing campaigns, and content to support commercialization. Lead program commercialization to drive acquisition and penetration of customers by leveraging both sales and direct to customer channels

• Work cross-functionally with supply chain management and operating sites to ensure strong change management to support any new offerings with operational implications

• Lead direct team and cross-functional team to design pilot tests and to launch, pilot, and iterate offerings in test markets. Manage P&L (i.e., against revenue targets and incurrence of costs/investments to support growth). Build and execute scale-up plan based on pilot learnings

• Actively analyze performance through web analytics and report out on program performance to the broader commercial teams

• Present on growth roadmap and program results to ELT, including CEO

Education

• Bachelor’s degree in a Technical Field (Engineering/Computer Science/Mathematics) required

• MBA preferred

  • At least 4-6 years of experience post MBA

  • Engagement Manager with top-tier management consulting firm with significant case work in development and implementation of growth strategies

  • Experience managing new eCommerce product or service introductions across launch, pilot, and scale-up phases for large B2B or B2C companies

Experience

Required:

• Experience building new customer programs from the ground up, including product and/or service development, end-to-end digital and customer experience, go-to-market and pilot design, and collaboration with cross-functional team to launch, pilot, and scale

• Track record of building and managing strategic partnerships to enhance customer programs

• Strong knowledge of technologies associated with end-to-end execution of marketing campaigns (e.g., Google Marketing Platform – Analytics, Search Ads, Display & Video, Facebook Business Manager, Salesforce Marketing Cloud, other DMP/CDP, etc.)

• Analytical mindset and proven ability to use data to test, rapidly learn, and iterate to optimize program performance

• Executive presence and experience communicating effectively with technical and non-technical individuals

• Experience influencing teams outside of your direct purview

Preferred:

• Past P&L owner of an eCommerce line of business a plus

• Significant experience working with data science tools and visualization packages (i.e. Python, R, SQL, Tableau, Alteryx)

• Strong data analytical skills and proven experience developing and using tools to analyze large data sets to drive decisions

• Experience working in highly matrixed organization

Technical Skills and Abilities

• Strong understanding of technology, pricing, merchandising, supply chain management, operations, marketing & sales, and finance

• Experience with product launch calendaring and managing against deadlines

• Proficiency in eCommerce platforms, site analytics tools (e.g. Adobe Analytics, Google Analytics), and personalization tools/concepts

• Customer-obsessed, focused on building a best-in-class digital and customer experience

• Strong interpersonal, leadership, communication, and presentation skills

• Proven experience to get work done in a complex, matrixed organization

• Ability to think strategically and tactically from customer perspective

• Ability to structure unique problems and lead cross-functional teams in a way that enables the organization to make significant progress quickly

• Strong ability to manage ambiguity and guide the organization through it towards clear and decisive action plans

• Ability to understand and manage P&L

• Strong project leadership and management background

• Proven success in change management

• Excellent analytic and problem-solving skills

• Proven ability to establish credibility and influence executive-level stakeholders as well as the ability to work across boundaries and lead through influence

• Strong communication and collaboration skills

• Leader/doer with the ability to operate effectively and influence others in a matrix organization

• Excellent pattern recognition and predictive modeling skills

• Self-starter with a strong ability to lead and develop a new team

• Experience in a startup-like environment and ability to foresee the needs of the organization, plan accordingly and direct the team to achieve quick wins and long-term success

• Professional attitude, service orientation, strong work ethic; superb team player

• Excels in nebulous environments where the path to address a problem is not always clear or direct

• Approaches every problem with an outside-in perspective first and does not allow the status quo to influence your analysis

• Exceptional PowerPoint, Excel, and Microsoft Word skills

Additional Requirements

• Physical Demands

  • Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

  • Standard for corporate office

• Travel Requirements: Up to 25%

• Work Environment: Standard for corporate office

Decision Making Authority

• Decisions to be made independently without direction or supervision:

Make decisions across variety of execution areas. Upfront strategy, design, and approach to be done collaboratively with direction.

• Decisions made with review/approval of other individuals/leadership

Upfront strategy, design, and approach to be done collaboratively with review/approval.