Customer Service Representative

The Columbia Basin Herald has an immediate opening in their circulation department for a
Customer Service Representative
Pay: $37,440 annually with bonus opportunities

This position reports to the circulation Marketing and Audience Development Director and 
the District Manager and is responsible for assisting in circulation operations as it pertains to 
subscriber/single copy billing and customer service. This position is directly tied to subscriber 
acquisition and retention to include customer service, billing and paper/computer work supporting 
the delivery of the daily newspaper, niches, etc., facilities operations, and other duties as 
assigned.

Essential Job Responsibilities:
The Customer Service Representative (CSR) is directly responsible for growing print and digital 
subscriptions through the retention of existing subscribers by providing exceptional customer 
service (retain existing subscribers), acquiring new subscribers (calling for starts), processing 
orders, setting up accurate customer accounts, working through customer invoicing complaints, 
ensuring payments are processed accurately and all invoicing is complete and on time to ensure 
customer retention by minimizing stops.

Major daily responsibilities include but are not limited to:
Immediate resolution of complaints providing over the top customer service
Ensuring all records are up to date and accurate in the system
Answer phones and assist callers and/or walk-ins
Process all payments promptly (credit cards and bank drafts) and/or effectively and efficiently 
coordinate payments to ensure customer payments get posted promptly and accurately

Ongoing Job Duties:
Process cash collected from racks
Fix rates/accounts system as needed
Record single copy returns daily
Create and mail subscriber invoices weekly

Other Requirements:
High School degree or equivalent experience with strong skills in computing, logic and customer 
service
Goal driven with the ability to be flexible and adapt to change and to new opportunities
Ability to work independently as well as a teammate
Enthusiastic attitude and can do, customer service mind-set/focus
Able to sit at /work on a computer for extended periods of time
Able to use a calculator
Aptitude for problem solving
Valid WA drivers license and current insurance
Ability to pass a background test

Job open until filled.
Please send resume and letter of interest by email to: 
View email address on click.appcast.io
or by mail to Columbia Basin Herald, PO Box 910, Moses Lake, WA 98837 Attn: Circulation.
The Columbia Basin Herald is an equal opportunity employer