Patient Collections Specialist (on-site)

Patient Collections Specialist

Established in 1987, Pacific Medical, Inc. is a distributor of durable medical equipment; specializing in orthopedic rehabilitation, arthroscopic surgery, sports medicine, prosthetics, and orthotics. With the heart of the company dedicated to helping and serving others, we provide our services directly to the patient, medical networks, physician clinics, and offices. We are dedicated to the advancement of patient care through excellent service and product technology. We have an immediate non-remote opportunity to join our growing company. We are currently seeking two full-time (M-F 8:00 am-5:00 pm) Patient Collections Specialist for our Tracy, CA office.

These individuals will be responsible for the following:

• Contact patients/guarantors to secure payment for services provided based on an aging report with balances.
• Contact patients when credit card payments are declined.
• Follow up with refund requests.
• Document all calls and actions are taken in the appropriate systems. Sets next work date if follow-up is needed.
• Confirms/updates with patient/guarantor insurance and patient demographics information. Makes appropriate changes and submits/re-submits claims as indicated.
• Establishes a payment arrangement with the patient/guarantor and follow-up on all payment arrangement plans implemented.
• Document all patient complaints/disputes and forward them to the appropriate person for follow-up.
• Perform other duties as needed.

Qualifications/Skills:

• Must excel in interpersonal communication, customer service and be able to work both independently and as part of a team.
• Must excel in organizational skills.
• Must possess strong attention to detail and follow-through skills.
• Education, Training, and Experience Required:
• High School graduate or equivalent.
• Must type 25-45 words per minute.

Hourly Rate Pay Range: $17.00 to $19.00 Annual Range ($35,360 to $39,520) Note: Abundance of O/T Available Bonus Opportunity Team Bonus: $0 to $500 per month (increases hourly rate up to $2.88 per hour or up to $6k per year) Profit Bonus: $0 to $500 per month (increases hourly rate up to $2.88 per hour or up $6k per year) Total Compensation Opportunity Examples: Annual Base Pay: $41,735.00 (Estimate incl. 5 hrs O/T per week, Low-range Team and Profit Bonus after 3 months) Annual Mid-Range Pay: $54,315.00 (Estimate incl. 5 hrs O/T per week, Mid-range Team and Profit Bonus) Annual Top Pay: $57,895.00 (Estimate incl. 5 hrs O/T per week, Max Team and Profit bonus) All Full-Time positions offer the following: Medical, Dental, Vision, ER paid Life for Employee, Voluntary benefits, Medical FSA, Dependent FSA, HSA, 401k, and Financial Wellness planning. Additional Benefits for Full-Time Employees (3 to 4 weeks of Paid Time Off) Holidays: 10 paid holidays per year Vacation Benefit: At completion of 3-month introductory period, vacation accrual up to a max of 40 hours in the first 23 months, at 24 months, accrual up to a max of 80 hours with a rollover balance. Sick Benefit: Sick accrual begins upon date of hire up to a max accrual of 80 hours annually with a max usage of 48 hours annually with a rollover balance.