Customer Logistics Manager

Job Description

We are seeking a results-driven Customer Logistics Manager to lead daily delivery execution in a fast-paced, time-critical environment. This role requires a proven leader who can drive accountability across an operational team, ensure high-quality customer outcomes, and consistently deliver on on-time performance.

The ideal candidate brings strong logistics operations experience combined with a customer-centric mindset, working closely with Customer Service and Key Account teams to understand evolving needs and enhance service delivery. You will lead a control tower team, make timely decisions on routing and escalations, and collaborate cross-functionally to resolve issues and protect customer commitments.

Responsibilities

Customer Interface & Service Excellence
• Serve as the front-facing logistics contact for Customer Service teams
• Address customer escalation concerns, exceptions, and urgent requests with clear communication and solution-oriented responses

Delivery Execution & Control Tower Operations
• Oversee daily order load and shipment monitoring, ensuring critical and high-priority orders are executed on time
• Manage the regional command center team, responsible for real-time critical shipment execution and exception management
• Continuously improve and redesign manual processes to achieve higher efficiency

Routing, Expedites & Premium Shipping
• Design, approve, and implement expedited and alternative routing solutions to protect customer delivery commitments
• Support simulations and scenario planning for delivery commitments and recovery plans

Performance Monitoring & Analytics
• Build and maintain dashboards and KPIs to monitor On-Time Delivery (OTD), shipment status, exceptions, and recovery actions
• Analyze trends and recurring issues driving delivery risk and lead improvement actions with stakeholders

Systems & Cross-Functional Coordination
• Interface with IT and logistics systems teams to resolve system issues impacting order release, picking, or shipping
• Partner with Planning, Warehouse, Transportation, and Customer Service teams to ensure smooth end-to-end order fulfillment
• Provide operational input to system enhancements and process improvements impacting customer deliveries

Qualifications

Experience
• 8+ years of experience in logistics, supply chain, or customer delivery operations
• Proven people leadership experience (minimum 2 years managing teams)
• Prior experience in acustomer-facing logistics role (manufacturing, high-tech, or time critical).
Technical Skills
• Experience with logistics systems (TMS, WMS, ERP; Oracle preferred)
• Strong analytical capability with experience building and using dashboards and KPIs
• Proficient in Excel; Power BI / SQL experience is a plus
Education
• Bachelor's degree in Supply Chain, Logistics, Business, Engineering, or related field

What We're Looking For
• Proven leadership driving accountability and execution discipline in fast-paced operations
• Strong customer focus, delivering high-quality, time-critical outcomes
• Operational excellence mindset with continuous improvement focus
• Resilience and grit to overcome challenges and deliver results under pressure
• Ability to collaborate effectively across internal stakeholders and external partners
• Strong partnership with Customer Service and Key Account teams to enhance service delivery
• Decisive and action-oriented, able to make fast, informed decisions under pressure

About Us

onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world's most complex challenges and leads the way in creating a safer, cleaner, and smarter world.

More details about our company benefits can be found here:

About the Team

We are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work.

onsemi is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, ancestry, national origin, age, marital status, pregnancy, sex, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity, gender expression, or any other protected category under applicable federal, state, or local laws.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact View email address on click.appcast.io for assistance.