Lead Housekeeper / Housekeeping Supervisor-Luxury High Rise

Job Description

Job Description

At Page Association Management Group, we believe an exceptional residential experience begins with thoughtful service, attention to detail, and surroundings that are consistently clean, welcoming, and beautifully maintained.

We are seeking an experienced, dependable, and hospitality-minded Lead Housekeeper to help oversee housekeeping and building presentation standards at a luxury high-rise condominium community in Buckhead, Atlanta.

The ideal candidate takes pride in creating exceptional environments, notices details others may overlook, and enjoys helping a team deliver consistently outstanding results.

This is an opportunity for someone who understands that cleanliness is more than a task—it is an essential part of luxury hospitality.

The Opportunity

The Lead Housekeeper will serve as the working team leader for housekeeping and building services at a luxury condominium.

This individual will perform hands-on cleaning duties while coordinating daily assignments, supporting employee training, inspecting completed work, and helping maintain exceptional presentation standards throughout the building.

The Lead Housekeeper will work closely with the Assistant General Manager, Day Porter, evening and weekend building services staff, concierge team, and engineering department.

This is a hands-on leadership position, not a dedicated administrative or management role.

Key ResponsibilitiesHousekeeping & Building Presentation

• Perform daily cleaning duties throughout assigned building common areas, amenities, and service spaces.

• Maintain exceptional cleanliness and presentation standards in lobbies, elevators, corridors, fitness facilities, resident lounges, restrooms, and other common areas.

• Conduct routine property walks to identify cleaning and presentation needs.

• Ensure floors, glass, fixtures, furnishings, and other surfaces are maintained to established standards.

• Address high-priority cleaning concerns promptly and professionally.

• Assist with periodic deep-cleaning projects and special building cleaning needs.

• Help maintain a consistently polished and welcoming residential environment.

Team Leadership & Daily Coordination

• Coordinate daily housekeeping assignments and cleaning priorities.

• Provide hands-on guidance to housekeeping attendants and building services personnel.

• Assist with onboarding and training new employees.

• Help establish consistent cleaning procedures and service expectations.

• Monitor completion of daily cleaning checklists.

• Conduct quality inspections and address deficiencies promptly.

• Communicate staffing or performance concerns to the Assistant General Manager.

• Help coordinate coverage during absences, special events, and periods of increased activity.

• Promote teamwork, professionalism, accountability, and pride in service.

Quality Control & Inspections

• Conduct regular inspections of lobbies, entrances, elevators, amenities, restrooms, and other assigned areas.

• Identify areas requiring additional attention or specialized cleaning.

• Verify that assigned cleaning duties are completed thoroughly and on schedule.

• Maintain cleaning checklists and inspection records.

• Report recurring cleaning concerns and recommend improvements.

• Help ensure evening and weekend teams receive clear instructions and priorities.

• Follow up on reported deficiencies and confirm corrective work is completed.

Supplies, Equipment & Inventory

• Monitor housekeeping supply levels and communicate purchasing needs to management.

• Maintain organized and secure housekeeping storage areas.

• Ensure cleaning products and equipment are properly stored and used.

• Assist with tracking cleaning supplies and equipment.

• Report damaged or malfunctioning cleaning equipment.

• Help reduce waste and encourage responsible use of supplies.

• Coordinate routine care and maintenance of housekeeping equipment.

Resident Service & Hospitality

• Greet residents and guests courteously while performing assigned duties.

• Respond professionally to reasonable resident requests.

• Coordinate with concierge staff regarding immediate cleaning or presentation concerns.

• Maintain discretion and respect resident privacy.

• Minimize disruptions while cleaning occupied common areas.

• Demonstrate a helpful, solutions-oriented attitude.

• Support the building's hospitality standards through thoughtful service and attention to detail.

Building Operations & Department Coordination

• Work closely with the Assistant General Manager to identify building presentation priorities.

• Coordinate with the engineering team regarding leaks, damaged fixtures, lighting issues, and other maintenance concerns.

• Assist with amenity preparation for resident events and building activities.

• Communicate daily housekeeping updates and unresolved issues to management.

• Support special projects and seasonal building activities.

• Assist with emergency cleanup situations as appropriate.

Safety & Professional Standards

• Ensure proper cleaning procedures and safe chemical handling practices are followed.

• Promote appropriate use of personal protective equipment.

• Maintain safety standards when using cleaning equipment.

• Ensure wet-floor signs and other required precautions are used.

• Promptly report accidents, injuries, hazards, and unsafe conditions.

• Follow building access, confidentiality, and emergency procedures.

• Help maintain a professional, respectful, and safe working environment.

Required Qualifications

• Minimum two years of professional housekeeping, commercial cleaning, hospitality housekeeping, or building services experience.

• Previous experience as a Lead Housekeeper, Housekeeping Supervisor, Team Lead, or similar position preferred.

• Strong knowledge of cleaning methods, products, and equipment.

• Excellent attention to detail and commitment to quality.

• Ability to coordinate daily assignments and guide other employees.

• Strong organizational and time-management skills.

• Dependability, punctuality, and a positive work ethic.

• Professional communication and interpersonal skills.

• Ability to work independently and respond to changing priorities.

• Ability to perform the essential physical duties of the position, with or without reasonable accommodation.

Preferred Qualifications

• Experience in a luxury condominium, high-rise residential building, upscale hotel, or private club.

• Experience overseeing common-area cleaning and building presentation standards.

• Familiarity with commercial floor care equipment and cleaning procedures.

• Experience training employees and performing quality inspections.

• Experience maintaining cleaning schedules, checklists, and supply inventories.

• Understanding of luxury hospitality and resident service standards.

Compensation & Benefits

Page AMG anticipates offering:

• Hourly compensation of $20.00–$23.00, based on experience.

• Employer-sponsored health insurance for eligible employees.

• Dental and vision insurance options.

• Paid time off and paid holidays.

• Retirement plan with employer matching contributions, subject to plan eligibility.

• Professional training and development.

• Opportunities for advancement within Page AMG.

Schedule & Work Environment

This is a full-time, onsite position located in Buckhead, Atlanta.

The anticipated schedule is primarily Monday through Friday during daytime hours, with occasional evenings or weekends based on building needs.

The position requires hands-on cleaning, walking throughout the property, inspecting common areas, using cleaning equipment, and coordinating daily housekeeping activities.

What Success Looks Like

Success in this position means the building consistently looks exceptional, housekeeping assignments are completed thoroughly, cleaning concerns are addressed promptly, and team members understand the standards expected of them.

Residents and guests should experience clean, polished, welcoming surroundings every day.

The successful candidate will lead by example, take ownership of building presentation, and understand that exceptional housekeeping is an essential part of exceptional hospitality.