Assistant Manager

Job Details Job Location: Burbank, CA 91504 Salary Range: $19.90 - $20.90 Hourly Sure, we have been serving the best burgers since 1946, but we know doing so is not possible without a great team. Do you share our passion for providing outstanding customer service by serving only the highest quality food and creating a friendly atmosphere, all achieved with an enthusiastic attitude? If yes, Original Tommy’s Hamburgers is looking for you to join our outstanding team! Responsibilities General supervision including coaching, directing, training to ensure team members are performing their duties based on Tommy’s standards and protocols Collaborate with Unit Manager on crew training, performance review preparation, disciplinary documentation, maintenance of safety and food certification, accident reports, liability and employee injury reports, along with any mandated training such as harassment and/or discrimination Assist Unit Manager in selection and hiring of crew members Perform Unit Manager duties when Unit Manager is out of the business; on vacation or leave of absence, and days off Resolve customer incidents, complaints; handle media inquiries Assist with the management of labor costs; manage schedule changes, staff timekeeping along with meal breaks and rest periods, assist with schedule preparation Ensure all staff members are aware and comply with restaurant security and surveillance practices Cash drawer management to include cash drawer and safe reconciliation, daily inventory, manager’s authorization card completion, insert close, crew & office food, gift certificates, coupons and discounts Notify Unit Manager of products that need to be ordered, assist in the management of food costs, ensure correct receipt of deliveries Assist in weekly inventory and weekly close procedures Assist in the documentation and management of visitation and mystery shopper reports, safety meetings and procedures, accident reports, certifications, training documentation and charts, etc. Supervise maintenance upkeep of equipment—refrigeration, HVAC, fire extinguishers, equipment cleaning services Expert knowledge of crew member duties in food preparation and station duties including beverages, operating the grill, fry and/or steam stations, cashier and janitorial duties according to Company standards Assist as needed on prep work, machine setup, breakdown, and sanitation processes Ability to communicate in English in speaking, reading, and writing Successfully complete mandated harassment training and restaurant Assistant Manager training and test; including certification of chili preparation, operations of food slicer and processing equipment Respect customers, management and other employees; interact with customers in a pleasant and upbeat fashion Follow food safety procedures Demonstrate a high degree of professionalism in communication, attitude and teamwork, along with a willingness to learn Demonstrate a high level of quality of work, attendance and appearance Adhere to all Company policies, procedures and safety regulations Adhere to all local, state and federal laws Perform other duties assigned by manager related to your position Benefits Health benefits (regular full-time status) Vacation Pay Sick Leave Employee Meal Program CalSavers Discretionary Bonus Growth opportunities Equal Opportunity and Diversity Original Tommy’s is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, and local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Original Tommy’s makes hiring decisions based solely on qualifications, merit, and business needs at the time. Original Tommy's believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Original Tommy's is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Qualifications 1-2 years of relevant experience. #J-18808-Ljbffr