Greeter / Counter Desk Attendant

Description:

The Nestucca Ridge Family of Companies is an organically grown collection of coastal businesses dedicated to memory-making beach vacations, dining experiences and meeting opportunities for visitors, guests, and local residents.

Kiwanda Hospitality Group (KHG) is our Payroll Entity and therefore all of our team members work for KHG, but are assigned (leased) to one of the entities in the Nestucca Ridge Family of Companies.

Position Title: PELICAN BREWING COMPANY HOST, 1, 2, 3

Summary of the Position:

Provide excellent and attentive customer service by warmly greeting all guests to the Pelican and assisting in getting them comfortably seated in a timely fashion. Maintain a positive and communicative work environment with fellow team members to ensure guests receive a favorable and memorable experience to develop returning clientele.

Key Accountabilities:

HOST 1

• Responsible for providing exemplary guest service, communicating effectively and efficiently with team members. Understands the importance of being hospitable, friendly, and communicative with guests to ensure a positive dining experience at the Pelican.
• Communicates effectively with guests upon their arrival about getting them seated and potential and accurate wait times.
• Ensure guests are warmly and friendly greeted and acknowledged.
• Able to kindly and efficiently answer all phone calls that come to the restaurant
• Has proper cash handling skills
• Obtains food handlers card
• Maintains seating chart and wait times.
• Maintains a stocked and presentable merchandise area.
• Responsible for maintaining a clean and presentable work environment.
• Able to work in a fast-paced environment and remain calm with any unforeseen changes.
• Assists other service personnel as needed.
• Performs all duties in accordance with the Family of Companies and Pelican customer service standard.
• Maintains general knowledge and provides information to guests of Pelican menu items, events, community involvement.

HOST 2-Proficient in Level 1 duties, plus:

• Able to efficiently seat the restaurant using the current seating software program
• Can accurately and efficiently take to-go orders using our current POS software
• Completed Beer School

HOST 3- Proficient in Level 1,2 duties, plus:

• Obtains OLCC permit
• Able to pour beer and sell beer togo
• Proper cash handling skills

Preferred Skills and Experience:

• One year restaurant experience
• Understanding of restaurant health and safety rules
• Excellent and friendly verbal communication skills; ability to remain calm and adapt to changes
• Professionalism and ability to resolve conflict
• Cash handling experience

Able to work on your feet for at least 8 hours. Must be able to lift, handle, and carry food, supply, small wares, equipment, and paper goods at a minimum of 25 pounds. Must be able to bend, kneel, stoop, reach, and squat on a frequent basis to receive and store stock, supplies and equipment. Must be able to work in an environment subject to loud noises from restaurant equipment and machinery, fumes, odors, dust, and smoke.

Please read our FOC Core Values - Our Core Values are an important part of our culture and as a company, we lean on these core values to keep us always striving to do better for our community, company, and team members. As you join our team we ask that you exemplify these core values in your work.

CORE VALUES

Entrepreneurial Spirit. Is a mindset. Its an attitude and approach to thinking that actively seeks out opportunity rather than waiting to adapt to change. We are passionate about making things better today than they were yesterday.

Generosity. Be a giver not a taker. It is a readiness to give more of ourselves than is expected. Be generous of spiritassume good intent in all interactions.

Humility. Its about all of us--guests, customers, employees, shareholders, and communities. Our motivation is creating the best outcome and not letting our individual egos get in the way. We do what is required on any given day and no job is beneath us.

Agility. Able to quickly analyze and take action. Nimble and able to continuously adapt to changing circumstances while always keeping the end goal in mind.

Empathy. Understand the feelings and experiences of others so that you can share their point of view. Look at situations through the eyes of others to understand their challenges and roadblocks. This creates win-win opportunities for our guests, teams, and communities.

Optimism. You can if you think you can. Hopefulness and confidence about the future especially when faced with challenges. It is a way of life and thinking that accentuates the positives. Finding the magic and believing that amazing is possible.

Tenacity. Persistence and determination. Always finding a way to do what you said you were going to do. Blowing through the roadblocks and never giving up. Total success through uncompromising excellence-no excuses.

Able to work on your feet for at least 8 hours. Must be able to lift, handle, and carry food, supply, small wares, equipment, and paper goods at a minimum of 25 pounds. Must be able to bend, kneel, stoop, reach, and squat on a frequent basis to receive and store stock, supplies and equipment. Must be able to work in an environment subject to loud noises from restaurant equipment and machinery, fumes, odors, dust, and smoke.

Weekends, nights, and holidays you may be required to work.

Compensation details: 15.55-15.55 Hourly Wage

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