Senior Product Associate-Claims, Disputes Fraud and Operations

Job Description

Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you’ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Claims, Disputes, Fraud and Operations, you contribute to the team by leveraging your expertise in product development and optimization, including the use of AI-powered tools and automation, to make a significant impact. You use user research and customer feedback to fuel the creation of innovative, technology-driven products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success, while driving the adoption of AI solutions to enhance efficiency and value.

 

Job responsibilities

• Collaborates with engineering teams using modern IDEs such as VSCode and BMAD to streamline product delivery
• Leverages AI-powered tools like GitHub Copilot and Claude Code to enhance product development and automation
• Supports agile delivery using ADF (Agile Delivery Framework) tools and best practices
• Champions the integration of AI and automation into product features and workflows
• Partners with cross-functional teams to drive innovation and continuous improvement in product offerings
• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development

 

Required qualifications, capabilities, and skills

• Hands-on experience with modern development environments (e.g., VSCode, BMAD)
• Familiarity with AI-powered coding tools such as GitHub Copilot or Claude Code
• Experience working in agile teams and using agile delivery frameworks (e.g., ADF)
• Strong communication and collaboration skills with technical and non-technical stakeholders
• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy

 

Preferred qualifications, capabilities, and skills

• Experience integrating AI and automation into product development processes
• Background in claims, disputes, fraud, or operations within financial services
• Exposure to cloud-based development environments and DevOps practices
• Demonstrated ability to drive innovation and adopt new technologies in product teams
• Certification in agile methodologies or product management is a plus
• Experience supporting more than one CCB Operations Function/Line of Business

 

Additional information

• Visa sponsorship is not available for this position
• Work schedules will be full-time in office, on a 40-hour per week schedule

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.