Field Maintenance and Repair Technician - Great Lakes Crossing and surrounding area in MI - Full-tim

Field Maintenance and Repair Technician – Great Lakes Crossing and surrounding area in MI - Full-time $27.88 - $28.84 / hour Nights, weekends and holidays may be required Full-time benefits; Bonus eligible! Benefits Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including; Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program. Company Background Smarte Carte is a global provider of travel and leisure infrastructure solutions, serving major airports, transportation hubs, entertainment destinations, retail locations, resorts, and fitness centers across North America, Europe, the Middle East, and Asia-Pacific. For more than 50 years, we have partnered with over 3,500 world-class venues to deliver convenient, reliable services used by millions of people each year. Our portfolio includes luggage carts, smart locker systems, mobility rentals (ECVs, wheelchairs, and strollers), massage chairs, medallion collectibles, and a variety of guest and passenger services designed to enhance the visitor experience.

BASIC FUNCTION

The Field Service Manager is responsible for the service and maintenance of equipment at Great Lakes Crossing and surrounding area. Field Maintenance and Repair Technicians will work a defined schedule at locations within an assigned radius (malls, fitness clubs, and other locations with Smarte Carte vending equipment). Duties will include (but are not limited to) P&L Management, performing monthly collections, repairing, cleaning and performing regular maintenance on strollers, carts, cart management units, massage chairs, and locker systems. Daily local travel required. Key Responsibilities Overall responsibility for area P&L, with the expectation to deliver excellent results vs. annual and strategic plans Develop and maintain strong relationships with key stakeholders within the Mall, Locker, and Planet Fitness community as well as with peers within Smarte Carte. Identify Key Performance Indicators with relation to maximizing flow-through within assigned route. Inspect and perform maintenance on all equipment, including; Carts, Cart Management Units, Strollers, Massage Chairs, and Locker Systems (where applicable). Perform cash and credit card collections accurately and efficiently. Deposit collections and complete end of month paperwork in a timely manner. Complete and submit all necessary reports in an accurate and timely manner. Clean carts, strollers, massage chairs, CMUs, and locker systems to ensure clean and functional equipment is available for customers at all times. Maintain database to record completion of daily tasks, equipment meter readings, and service history of all equipment. Establish, organize, and replenish personal inventory of replacement parts, tools, and cleaning equipment. Manage locations in accordance with applicable state and federal laws, as well as Smarte Carte and facility policies, procedures, and standards. Assist with the installation of new locations or the upgrade of existing locations. Other assignments as needed. Experience Possess strategic planning and thinking skills, business acumen and value chain mind set Minimum 3 years of field based product support experience (route) preferred Minimum 3 years in a customer service role required. Basic understanding of electro/mechanical assembly, troubleshooting, and repair experience

PERSONAL CHARACTERISTICS

Demonstrate strong business acumen as defined by a proven track record of success in an operational environment Ability to forge solid relationships with external constituents e.g. customers, facility management, etc. and manage across a wide range of capabilities and personalities. Excellent verbal and written communication skills. Organized and able to manage multiple priorities effectively. Must possess a high-level of mechanical, electrical, and diagnostic aptitude, including root-cause analysis

EDUCATION

2 year associates or Technical degree preferred

LICENSES & CERTIFICATIONS

Valid Drivers license required Physical Requirements Lift 40 lbs. to waist height Push/Pull 75-100 lbs. Bend and stoop, walk and stand for long periods of time Visual acuity/manual dexterity to perform mechanical and electrical repairs #J-18808-Ljbffr Smarte Carte