Automotive Service Advisor/Writer - Pocomoke CDJR Ford

Job Description

Job Description

Income Ranges from $50,000 to $85,000+ - Position is Salary Plus Commission/Bonus base.Address: 1618 Ocean Highway, MD 21851/ Contact 302-648-JOBS (5627) with any questions.Automotive Service Advisor / Service Writer Full-TimeBe the Connection Between Customers and Service ExcellenceThe Hertrich Family of Automobile Dealerships is hiring a motivated, customer-focused Automotive Service Advisor / Service Writer to join our high-performing service team.If you enjoy helping customers, staying busy, and working in a fast-paced, team-driven environment, this is a great opportunity to grow your career.Why Choose Hertrich? Family-owned and operated dealership group24 dealerships | 18 automotive brands | 15 collision centersStrong community involvement, supporting 90+ local organizationsLong-term stability with room to growWhat We Offer:Extremely competitive salaryClear pathways into success and career advancementMedical, Dental, Vision, Life & Disability insurancePaid vacation, holidays, and personal days401(k) with employer matchEmployee vehicle purchase discountsWhat You'll Do:Greet service customers promptly and professionallyAnswer service calls and schedule appointmentsCommunicate repair needs, estimates, and timelines clearlyCoordinate repair orders with TechniciansKeep customers informed throughout the service processRecommend additional maintenance or services when appropriateMaintain accurate service recordsDeliver an exceptional customer experience-every visitWhat We're Looking For:Customer-focused, energetic, and team-oriented attitudePrior customer service and/or sales experience required (automotive experience is a plus)Strong communication skills (English required; Spanish bilingual preferred)Comfortable using computers and learning dealership softwareHigh School Diploma or GED requiredFlexible schedule, including evenings and SaturdaysValid driver's license with a clean driving recordJoin a Company That Puts People FirstAt Hertrich, we believe great service starts with great people. If you're ready to grow with a respected, community-focused dealership group, we want to hear from you.Apply today and take the next step in your automotive career!Hertrich Family of Automobile Dealerships is an Equal Opportunity/ Drug-free Employer committed to an inclusive workplace where all employees can thrive.