Case Aide (Bilingual)

Job Description

Job Description

About us

Dynamic Service Solutions (DSS) is a mission-driven organization partnering with federal and local agencies to deliver high-quality human services, staffing, and program support nationwide. We are committed to excellence, innovation, and compassionate service.

We’re seeking compassionate professionals to join our Children First Residential Care Program, where you’ll provide trauma-informed, culturally responsive care in a safe and supportive environment. Your work will help children move toward stability and family reunification. If you are passionate about serving vulnerable populations and want to make a meaningful impact, we invite you to join our mission-focused team.

Many roles require fluency in English and Spanish. Explore opportunities in our Career Center and make a difference where it matters most.

Case Aide Job Summary

The Case Aide is assigned to the case management department and is responsible for assisting in the day-to-day tasks to ensure that case management services are provided to children in a timely manner. The Case Aide demonstrates knowledge of and familiarity with the Office of Refugee Resettlement (ORR) policy and procedures relating to the documentation and recordkeeping of records of unaccompanied children (UC).

Essential Functions: 

1. Assist to coordinate case management services to include the safe and timely release of UC in accordance with ORR policy and procedures.
2. Ensure accurate and timely completion of documentation as required by state and federal regulations, to include ensuring that all services provided to youth are documented in the client record and required databases in accordance with state and federal regulations.
3. Assist case management with creating discharge packets with discharge documentation. Provide exit orientation to client as part of discharge process from the program.
4. Ensure that youth are properly enrolled into the program’s internal intake system UAC Portal and DHS/ ORR placement documents are filed and uploaded to UAC Portal software.
5. Ensure the provision of weekly phone calls with family of origin, primary caregiver, sponsor and follow up service phone calls are conducted 30 days after youth’s reunification and discharge from program.
6. Responsible for assisting management staff with routine or daily responsibilities as assigned to ensure program operation and activities adhere to legal guidelines and internal policies.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Qualifications and Requirements

Preferred Education/Work Experience:

Level : Associate degree in Psychology, Sociology, Social Work, Clinical Counseling, Human Services or other relevant behavioral science required.

1. Strong computer skills (Microsoft Office, SharePoint, OneDrive) with the ability to learn new software.
2. Case management experience with youth and children.
3. Ability to read, write and converse proficiently in Spanish and translate written Spanish into English.
4. Valid, active driver's license and Clean Driving record is required.

Equivalent Education/ Work Experience: 

1. Minimum GED or High School Diploma.
2. 1-2 years of experience working in a youth services field.

Work Location:

Houston, TX 77035

Language Requirement:

Bilingual (English and Spanish)

Working Conditions/ Physical Effort

The Case Aide is required to maintain a flexible, organized, and efficient work schedule.

Work is performed mostly in an office setting. Some overnight travel, public speaking, evening, and weekend work are requirements of the position. Regular computer work is also required. While performing the duties of this job, the employee is required to stand; walk; sit; finger, handle, or feel objects, or controls; reach; climb stairs; balance; stoop, kneel, or crouch; talk and hear. The employee must occasionally lift and/or move up to twenty-five 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The physical demands and work environment characteristics described above are representative of the physical capabilities that must be met by an employee and the working conditions that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

What We Offer

• Competitive salary.
• Benefits package medical, dental, vision, HSA, DCFSA and 401 K retirement plan. Life and Disability Plans and other supplemental plans. Student Loan Assistance plan.
• Paid time off, holidays, and sick leave.
• Professional development opportunities; ongoing training in best practices, and leadership.
• Mission-driven work in a collaborative, supportive team.

Why Join DSS

Our people are our greatest strength while empowering communities through compassion, structure, and service . We are committed to supporting your professional growth through ongoing training, mentorship, and clear pathways for advancement. We actively promote and encourage team members to apply for internal opportunities, helping you build a long-term career while expanding your skills and leadership potential. When you join DSS, you become part of a supportive organization that invests in your development and values your impact.

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

We participate in E-Verify.

Equal Employment Opportunity:
Dynamic Service Solutions is an equal opportunity employer. All qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, national origin, marital status, disability, age, military/veteran status, parental status, or other non-merit factors. Dynamic Service Solutions is also committed to complying with all fair employment practices regarding citizenship and immigration status.