Personal Banker

Position Overview Personal Banker within PNC's Retail Bank Organization, based in West Palm Beach, FL 33405 at the East Forest Hill Branch. Bilingual Spanish preferred. In‑office position. Job Description Acquires and deepens the branch customer base through proactive sales and service activities, managing the customer experience and identifying opportunities to improve financial well‑being, collaborating with ecosystem partners, and positioning PNC solutions to drive revenue and loyalty. Drives proactive sales conversations through a defined sales process, including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement to elevate client loyalty. Creates customer loyalty and grows share of wallet by providing a differentiated experience, performing lobby engagement, and educating customers on managing transactions with technology, tools, and resources. Applies product and procedural knowledge to identify, mitigate, and solve customer problems effectively. Manages risk through adherence to all policies and procedures, demonstrating sound judgment within limits, and participating in efficient daily branch operations. PNC Employees take pride in our reputation and we expect our employees to be: Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions. Managing Risk – Assessing and effectively managing all of the risks associated with business objectives to ensure adherence to PNC’s Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role in retail banking. Required skills, competencies, work experience, education, and certifications/licensures are needed to be successful in this position. Preferred Skills Accountability Banking Client Loyalty Customer Experience (CX) Customer Service Identifying Opportunities Leveraging Technology Proactive Sales Competencies Banking Products Digital Awareness Effective Communications Managing Multiple Priorities Matrix Management Problem Solving Prospecting Retail Lending Selling Understanding Customer Needs Work Experience Roles at this level typically require an Associate or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered. Education No Degree Certifications No Required Certification(s) Licenses Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on eligibility, options for full‑time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; backup child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part‑time employees, visit pncthrive.com. Disability Accommodations Statement All individuals are welcome to request an accommodation to participate in the application process. If an accommodation is required, please contact us via email at View email address on click.appcast.io. Please include “accommodation request” in the subject line title, your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call View phone number on click.appcast.io and say “Workday” for accommodation assistance. All information provided will be kept confidential and used only to the extent required to provide reasonable accommodations. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices. #J-18808-Ljbffr