Sr Lead Product Manager

The CompanyPayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.Job Summary:This role drives product strategy for an AI-native customer servicing platform, collaborating with cross-functional stakeholders in alignment with a shared vision. It encompasses planning and implementing an architectural roadmap that balances innovative design, regulatory requirements, and customer needs. The position assesses customer experience, establishes data-gathering mechanisms, and leads analytics, market research, and competitive analysis to inform decision-making. The role champions customer-centric principles, preserving agent experience and customer trust as automation scales. It also guides and mentors fellow PMs and manages complex cross-functional dependencies across engineering, operations, risk, and compliance. Partnering with data scientists, designers, and UX researchers, this individual contributor maximizes efficiency and drives creative solutions in a dynamic, evolving environment.Job Description:Essential Responsibilities: Drives product strategy with cross-functional stakeholders consistent with the shared vision for the product or enabling platform.Plans and implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.Assesses the customer experience and customer needs in product requirements and decision making.Sets up data gathering mechanisms relative to the metrics that inform the success of products including usability studies, research and market analysis.Leads workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.Oversees product profitability measures, including budget.Plans operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product and technology leadership as needed.Partners with content strategists, data scientists, product designers and user experience researchers.Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.Minimum Qualifications:8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.Additional Responsibilities & Preferred Qualifications:Strong platform mindset with experience designing scalable, extensible systems that power multiple experiences (case-management configurations and tooling for front- and back-office investigations, agentic flows etc.).Familiarity with financial services compliance domains such as AML, KYC, sanctions, or fraud investigations is a strong advantage.Experience defining product requirements that shape intelligence or data products creating a data flywheel, where automated decisions continuously improve over time.Experience establishing AI platform practices including evaluation frameworks, observability, guardrails, and experimentation strategies that ensure Servicing resolution quality and compliance at scale.Track record influencing senior stakeholders, mentoring PMs, and delivering compliant, production-ready solutions in regulated, high-volume environments.Subsidiary:PayPalTravel Percent:0-The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:Primary Location | Pay Range:San Jose, California | ($196,500.00 - $291,500.00 Annually)Additional Location(s) | Pay Range:No other locations are assigned to this requisition currently.Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit . For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.Our Benefits:At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.Who We Are:Click Here to learn more about our culture and community.Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at View email address on click.appcast.io. Belonging at PayPal:Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.SummaryLocation: San Jose, California, United States of AmericaType: Full time