Systems Support Specialist

Own process documentation, compliance alignment, and controlled master data to ensure operational accuracy and audit integrity. Process Documentation & Governance Develop and maintain SOPs for: Parts GHQ Customers/Suppliers New Company / Site Configurations HR Helpdesk ticket process Map regional administrative and operational processes Maintain controlled document library Ensure audit traceability and revision control Master Data Management Master Data Management in legacy and future oneERP Parts, Customers, Suppliers New Company/Site configuration entries Helpdesk DON ticket logging & validation Supporting audit-required data adjustments Documentation and mapping of legacy data and future oneERP This ensures: Data consistency Controlled master data creation, change management, and maintenance Reduced duplicate or incorrect setups Audit defensibility Compliance & Audit Support Ensure documentation matches system behavior Validate processes meet ISO requirements Support audit prep and evidence gathering Monitor adherence to defined procedures Training & Operational Support Train users in documented procedures Support interface projects, data mapping, documentation ( i.e.: Rapid Response interface) Assist with system releases, upgrades, new features - testing, deployment and process validation Required Skills Experience in master data management in ERP systems ISO or quality systems exposure Strong documentation skills Detail-oriented mindset Comfortable following structured governance This is NOT a pure ISO auditor. This is NOT a pure data entry clerk. This is a hybrid systems/process control role. Competencies Safety and Securit y : Observes safety and security procedures, uses equipment and materials properly. Reports potentially unsafe conditions, Communication : Good written and verbal communication, organized thought processes, polite and respectful of others, adapts presentations to the audience. Workload Management : Timely completion of projects, makes time for unplanned assignments, adapts to changing priorities. Ethics and Integrity : Perceived fairness; tolerance; honesty; consistent in application of policies and procedures. Works with integrity; Upholds organizational values. Flexibility : Able to adapt behavior, opinions, tactics, and strategies to different situations, individuals, or changing priorities. Teamwork : Respects all members; solicits other's opinions; supports and complies with team decisions; shares useful #J-18808-Ljbffr