Customer Accounts Recovery Specialist

Job Description

Job Description

SUMMARY:

This position includes dual job responsibilities to support two departments: Loss Prevention (LP) and Check Verification (CV). Associates must be able to provide primary support to the Collections Department, and secondary support to the Check Verification Department.

DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

· Perform collection calls and/or correspondence in a fast paced goal oriented collections department.

· Provide customer service regarding collection issues; resolve client discrepancies. Responsible for monitoring and maintaining assigned accounts.

· Accountable for reducing delinquency for assigned accounts.

· Answers and screens telephone calls in a professional and timely manner; and takes accurate messages with a high degree of professionalism and courtesy.

· Distributes daily internal/external mail and overnight packages; sends and distributes faxes.

· Composes, types, and distributes professional correspondence and memoranda, e-mails and faxes, using individual initiative and as assigned.

· Orders and maintains supplies; coordinates equipment maintenance.

· Assists in development and implementation of department systems and procedures as needed.

· Performs general clerical duties including but not limited to filing, photocopying, mailing and the like.

· Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.

· Conducts research on source documents (returned checks) and compiles researched data.

· Organizes received data and source documents; identifies data to be entered.

· Interfaces with appropriate staff to resolve questions, inconsistencies, or missing data.

· Enters data in alphabetic, numeric, or symbolic form into computer following established guidelines and procedures.

· Proofs data entered against source documents; makes necessary corrections.

· Organizes and records work completed.

· Follows established guidelines or staff requirements to appropriately handle source documents; files, distributes, or returns source documents after data has been entered.

· Responds to staff members inquiries regarding data entered or source documents.

· Learn the Check Verification policies and procedures to effectively provide support to the CV Department.

· Perform other assigned tasks and duties necessary to support the LP and CV Departments.

QUALIFICATIONS:

· At least 6 months of check cashing or banking experience

· Excellent verbal and written communication skills.

· Proficient on Microsoft Office and File Maker Pro.

· Commitment to excellence and high standards.

· Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.

· Demonstrated ability to plan and organize projects.

· Strong interpersonal skills.

· Ability to understand and follow written and verbal instructions.

· Ability to deal effectively with a diversity of individuals at all organizational levels.

· Good judgment with the ability to make timely and sound decisions.

· Creative, flexible, and innovative team player.

· Ability to work independently and as a member of various teams and committees.

· Versatility, and a willingness to work within constantly changing priorities with enthusiasm.

· Acute attention to detail.

· Bilingual Spanish and English Preferred.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to do the following:

· Sit for prolonged periods.

· Perform repetitive motion.

· Coordinate multiple tasks simultaneously.

WORK ENVIRONMENT:

· Ability to work a flexible schedule, on any of the seven days of the week, which may include weekends and holidays between 8:00 am - 8:00 pm.

· Will be working in both the Loss Prevention and Check Verification Departments.

· Will be primarily working in the Loss Prevention Departments and occasionally may supporting the Check Verification Departments.

PAYOMATIC has been in business since the 1950s and has grown to become New York’s largest provider of check cashing and financial services handling more than 19 million transactions annually. POM is now under the Western Union umbrella.

Company Description

PAYOMATIC has been in business since the 1950s and has grown to become New York’s largest provider of check cashing and financial services handling more than 19 million transactions annually. POM is now under the Western Union umbrella.