Cashiering Specialist

Cashiering Specialist

The Cashiering Specialist provides support to faculty, staff, and students by processing fiscal transactions. This position supports the daily operations and activities of the Cashiering Department, including providing cashiering services for Campus Recreation, the Student Health Center, Testing Services, and Extended Campus, as well as additional departments as needed.

The Cashiering Specialist serves as a backup to the Senior Assistant Cashier and the Bursar Associate Manager, making informed decisions regarding cashiering and university policies and procedures to ensure customers receive the highest level of service. This position utilizes Banner, CASHNet, Web Payments, Workday, and bank subsystems to perform daily responsibilities. The Cashiering Specialist is also responsible for completing office and reconciliation duties in the absence of the Senior Assistant Cashier and/or the Bursar Associate Manager.

Duties/Responsibilities

50% Customer Service

• Serves as the primary front desk customer service representative.
• Provides prompt, friendly, and courteous service by processing payments, answering phones, assisting walk-in clientele, processing mail, and other Cashier related tasks.
• Is familiar with University rules, state statutes, VA regulations, etc. to provide support for the office. Additionally, must be familiar with the College Opportunity Fund (COF) process, reconciliation, Banner Student System and payment dates and deadlines, the University's tuition and fee structure, and have experience negotiating payment arrangements to effectively assist students.
• Assists with supervising daily cashiering operations, including training and supervision of 2-10 student cashiers and advising on VA regulations, policies and procedures.

20% eMarket Specialist and Non-AR Deposit Form Transmittal

• Provides support to all faculty, staff and students who seek setup or maintenance of existing eMarkets storefronts and must adhere to University PCI compliance requirements.
• Confirms worktags prior to use and must work closely with the Office of the Controller to ensure all information is accurate before use.
• Creates report(s) based upon the needs of the department or organization eMarket storefront, and is responsible for the de-activation of storefronts no longer in need of use.
• Creates and maintains Item Codes, establish user accounts, include security rights, and develop reports in the CASHNet/Transact cashiering system.
• Acts as a liaison between the Office of Cashiering and other University departments to train, provide system updates, and assist with system problems.
• Reviews and approve any procedure of cash handling and deposits from University's departments. At times, will be required to notify departments of errors and/or address concerns with them to resolve issues.
• Verifies all campus-wide cash receipt activity between CASHNet/Transact, Banner Student, and Workday to ensure payments are posted correctly and department deposits are received on time.
• Implements "Store Fronts" for all departments that wish to take credit card payments online, campus wide. This involves creating and testing item codes using CASHNet/Transact for each transaction to make sure they will work with all the University's subsystems, working with the Office of the Controller to set up Worktags, and adapting to specific department needs
• Manages non-accounts receivable departmental deposits, work with the Office of the Controller and various other departments to ensure timely review and processing of all deposits received.
• Reconciles payments to ledgers.

10% Payments and Disbursements

• Determines debt and credit balances using the Banner A/R system. It is important that the position understands the cashiering system to effectively collect payments and is aware of the policies regarding different types of receivables collected.
• Reviews a daily report of credits that have been recorded in the Banner A/R system that are pending issue.
• Ensures credits are correct, and that students are entitled to a refund. When errors are encountered, the position is responsible for taking the appropriate steps to ensure that the credit is not issued to the student until the process is completed.

5% Cash Drawer Reconciliation

• Balances their cash drawer, reconcile transactions, and make necessary adjustments to their session and/or batch, which may require extensive research. Verify deposit amounts, approve the batch, and close the session and/or batch in both the CASHNet/Transact and Banner systems.
• Oversees work studies during their end of day proceedings which include verification of cash deposits and closing their session/batch, after resolving discrepancies, if needed.
• Conducts cash drawer and/or vault audits for the department. This includes ensuring other users have the correct amount in their drawers, and will work with supervisor to resolve any discrepancies that may arise.

5% Direct Deposit Monitoring and Expiration

• Monitors all student Direct Deposit/ACH accounts provided for refunding purposes, and expire accounts that are no longer active.
• Reviews report for all students no longer listed as active attendees and expires Direct Deposit/ACH accounts to prevent refunds being sent using inaccurate information.

5% Document Management

• Accurately indexes and destroys applicable office documents.
• Ensures daily office forms are updated and readily available for students and on the website.

5% Other duties as assigned

Position Competencies:

• Demonstrates values-based leadership by modeling CADRE values, building trust through self-awareness and emotional intelligence, seeking feedback, and navigating conflict productively.
• Ensures operational effectiveness by managing priorities, time, and resources responsibly, adhering to policies, delivering measurable results, and meeting performance expectations.
• Aligns individual work with team and departmental goals by contributing to shared priorities, seeking clarity, and adapting to change in support of the 2030 Strategic Plan.
• Practices collaboration by communicating clearly, checking for understanding, building strong relationships, and engaging diverse perspectives to achieve shared outcomes.
• Advances equity and belonging with awareness of culture and potential biases, listens openly to diverse perspectives, contributing to respectful and inclusive work relationships.
• Innovates by developing professional skills, staying informed on relevant trends, and identifying opportunities to improve processes and outcomes.

Required Qualifications:

• At least 3 years of experience providing customer service.
• At least one (1) year of experience processing cash, credit card, or electronic payment transactions.
• Experience using CASHNet/Transact Cashiering or equivalent cashiering system.
• Experience reconciling daily, weekly, and monthly financial activity, deposits, or cashiering reports.
• Experience handling confidential financial information and maintaining compliance with applicable regulations and policies.

Important Note: Successful applicants will ensure their resumes clearly demonstrate that their work experience describes how they meet ALL required qualifications.

Preferred Qualifications:

• Bachelor's degree in accounting, finance or other business-related field.
• Experience working in higher education cashiering, bursar, student accounts, accounts receivable, or student financial services.
• Experience with the Colorado Opportunity Fund (COF).
• Experience with Banner Student, Banner Accounts Receivable, or a comparable student information system.
• Proficiency with 10-Key data input.
• Experience applying PCI-DSS requirements and credit card processing standards.

Our commitment to CADRE:

At MSU Denver, we are committed to our CADRE values: Community, Access, Diversity, Respect, and Excellence. We strive to create a supportive and inclusive environment where all community members are valued and belong. Our dedication to breaking down barriers to education, fostering open dialogue, and promoting world-class scholarship ensures that we provide exceptional services and innovative learning opportunities for our students, faculty, and staff.

Skills:

• Proficiency using Microsoft Suite and other business software applications.
• Error-free written communication skills.

Schedule Information

Full-time, 40 hours per week Exempt Hours: Monday Friday 8:00 am - 5:00 pm Evenings and Weekend Work: As Needed Schedule: In person with One remote workday once training is completed (subject to supervisor approval) Travel: N/A

Salary for Announcement

Under Colorado law, MSU Denver is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account a variety of factors including but